BigRadar Reviews

“Reliable mobile alerts”

Pros

One of the biggest problems we kept running into with live chat tools was the mobile app experience. Most of them either had weak apps or sent notifications so late that they were almost useless. We dealt with that for a long time and ended up switching between several tools before landing here.

Cons

There are still a few areas they could improve which makes sense since they seem like a newer startup moving fast with product development. Email marketing automation, for example, could be more polished and capable especially compared with something like Intercom.

“Always-on chatbot support”

Pros

Feature I really enjoy in this tool is the chatbot. Whether I'm online or away, it keeps engaging with visitors and helps answer their questions without interruption.

Cons

I do wish there were better options and support for setting up very specific email campaigns.

“customer insights that help”

Pros

This product does really well to help you understand what customers actually need which makes it much easier to match them with the right solution from the products and services your company offers.

Cons

The one thing I'd like to see improved is user support. It would be much better if people who need help with the service could get a faster, more immediate response.