Booksy Reviews

Pros

Running my business has been much more manageable with this especially when it comes to organizing my own calendar and my clients' appointments. The online booking setup took a bit of time to get used to but overall it has been well worth the money.

Cons

Feature I liked least was the promotion boost they offered. They took 50% of the haircut price from every new client on the first booking and that ended up meaning I was giving up 50% from clients I was already cutting.

Pros

Clients can get around the platform without any trouble and it also gives them the convenience of checking out multiple salons so they can decide which one suits them best.

Cons

I expected it to gain traction faster than some other sites but at this point I'd say it probably just needs a bit more time.

Pros

One thing I really appreciate is that the service is free overall. It's simple to use, the navigation makes sense and clients can book and schedule appointments without much hassle.

Cons

The downside is that clients need to download the app before they can book their appointments and from a client's perspective, that isn't always something they want to do.

Pros

Expense tracking, the calendar and appointment reminders are all really useful features. The software is very user-friendly and simple to work with.

Cons

It costs more than comparable salon booking software and customer support isn't as responsive as I'd like.

Pros

From the customer side, the interface feels polished and easy to use. The booking pages come across as professional and the automatic reminders are a really useful addition. The concept behind the platform, giving service providers a simple way to handle appointments, is genuinely excellent.

Cons

Once you get into the backend though, things become confusing and not very simple. A lot of the features seem only partially finished or a bit buggy and adjusting services, availability or pricing usually takes far too many steps. Support is also slow when you need help and some updates end up breaking features that were working before. For something meant to make scheduling simpler, it often adds more hassle than it takes away.

Pros

I haven't really had the chance to get any real value from it yet. At this point, I'm still posting on my social media every day trying to bring clients in.

Cons

It hasn't been as accurate as people make it sound. That could be because I've only been using the app for about two weeks but that's been my impression so far.

Pros

Getting started didn't take long which was a big plus. The customer service team has been very helpful and consistently available whenever I've had questions. Overall, it offers good value for the money.

Cons

We weren't happy with the boost feature. Charges suddenly appeared on our account and the communication around that was not clear enough.

Pros

Right from the start, it feels convenient and simple to use. It also comes across as very professional and since it has a larger user base than most other scheduling apps, it seems more likely to help newer businesses connect with new clients.

Cons

Customers have to download the app and book their own appointment before they're able to leave a review.

Pros

One of the biggest benefits is that I don't have to keep answering phone calls or put a lot of effort into heavy marketing. The open network inside the client app helps new people find me and come directly to my business.

Cons

One thing I'd still like to see is a notification when someone joins the waiting list. Right now, I usually don't know unless a client mentions it to me.

Pros

As an organizational tool, it does its job really well. The layout is great and the interface is simple to navigate and use.

Cons

The app itself is actually pretty decent but the part that really bothers me is all the marketing and boost ads. I took the time to try them out and gave them a fair chance but they did absolutely nothing to bring in new clients. For example, I had my account boosted for two weeks and followed every step it asked for and I still did not book a single new client.

Pros

One thing I really appreciate is how quickly and simply it handles scheduling for both my clients and my business. The interface feels very simple, reminders go out automatically and the whole booking process saves me a lot of time every single day. It keeps my calendar organized, helps cut down on no-shows and overall makes running my day-to-day operations much simpler.

Cons

Biggest drawback for me is the commission fee since it can become expensive over time especially for smaller or growing businesses. I understand that the platform offers visibility and marketing value but a more flexible or tiered commission model would make it much more affordable for service providers who are just getting started or still trying to grow their client base.

Pros

My clients have no trouble using it which has been a big plus. Being able to send over a booking link or just share a QR code makes the whole process really convenient.

Cons

A few bugs still get in the way. When typing out message blasts, the cursor sometimes jumps backward and turns the message into a mess. I also wish businesses had a way to rate clients, similar to Uber. It would help a lot to know whether someone has a pattern of no-call no-shows with other barbers or has caused other issues as a client. Even a basic alert saying something like, "this person has 6 no-call no-shows reported by other businesses," would be useful so we could decide whether to require prepayment.