Aaron S.
Government Administration, 500+ employees
More than a year
“Responsive support”
Pros
Once the initial setup is done, it can be kept very simple or built out into something much more complex depending on what you need it for. Their team also puts in a real effort to make sure you get everything you need.
Cons
There are some occasional software or hardware issue but their support responds quickly and usually fixes things faster than any other software vendor I've worked with.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Will P.
Government Relations, 500+ employees
More than a year
“more user-friendly features”
Pros
Compared with the older version, a lot of the features have been updated and it feels much more user-friendly now.
Cons
Ticket creation for a customer to use for their IT support still feels difficult.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
6
Functionality
9