Last Updated
Overview
BOSSDesk helps support teams streamline ticket handling with automated workflows and AI-powered resolution tools. While its report export options need more flexibility, the platform still enhances service visibility and self-service efficiency. It best supports mid-size and enterprise teams seeking scalable service operations.
Overall Rating
Based on 42 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
BOSSDesk Specifications
- Analytics And Reporting
- Escalation Management
- Self-Service Portal
- SLA Management
What Is BOSSDesk?
BOSSDesk is a service desk solution available as both cloud-based and on-premise software, accessible via web portal and mobile apps. It offers AI-powered automation to help businesses of any scale manage IT and service requests efficiently. Features like Incident Management ensure operations are restored quickly, reducing downtime, while Asset Management gives full control over IT inventory, lowering costs. This comprehensive approach streamlines support processes and enhances overall team productivity and user satisfaction.
BOSSDesk Pricing
BOSSDesk offers flexible pricing plans tailored to different business needs:
- Enterprise: $69/user/month
- Professional: $49/user/month
- Essentials: $29/user/month
Disclaimer: The pricing is subject to change.
BOSSDesk Integrations
Who Is BOSSDesk For?
BOSSDesk software is ideal for a wide range of industries and sectors, including:
- Education
- Government
- Healthcare
- Finance
- Retail
- Transportation
- Hospitality
Is BOSSDesk Right For You?
If you are a mid-market or enterprise organization struggling with scattered service requests and compliance gaps, BOSSDesk ITSM is your best fit, offering a scalable and highly secure platform to centralize operations and prevent forgotten tickets. This comprehensive solution is ITIL-compliant and consistently earns Gartner Digital Markets recognition.
Valued customers like The Breakers Luxury Hotel rely on this software for robust, AI-powered service management, ensuring long-term operational excellence.
Still doubtful if BOSSDesk is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
BOSSDesk Features
Help Desk
The BOSSDesk software provides a comprehensive help desk that manages incidents, problems, and changes throughout the IT lifecycle. This feature ensures efficient ticket handling and improved response times, enhancing overall team productivity and service delivery.
Problem Management
This feature allows BOSSDesk to track and resolve recurring problems systematically. It helps teams identify root causes, implement permanent solutions, and reduce issue recurrence, improving operational efficiency and ensuring more consistent support outcomes for both internal and external users.
BOSSDesk AI
The software leverages AI-driven insights to assist technicians in resolving tickets faster. This feature automates routine tasks, suggests solutions, and prioritizes work, enhancing efficiency, reducing resolution times, and allowing teams to focus on high-impact service requests.
Self-Service
BOSSDesk offers a self-service portal and knowledgebase that empowers users to resolve issues independently. This feature reduces ticket volume, speeds up problem resolution, and provides end-users with 24/7 access to solutions without requiring direct agent support.
Incident Management
The software’s incident management feature ensures that service disruptions are resolved promptly. It minimizes the impact of issues on business operations, maintains service continuity, and helps teams quickly restore normal operations to meet user expectations efficiently.
Pros And Cons of BOSSDesk
Pros
Efficient ticket tracking and issue resolution
Self-service portal reduces support workload
Clear visibility of tasks and team activity
Cons
Interface navigation can be confusing at times
Event follow-up emails are not automatic
BOSSDesk Reviews
Total 42 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars74%
4
Stars26%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Chrys N.
Public Policy, 500+ employees
Less than 6 months
“ticketing solution that actually works
Pros
My experience has been great. The ticketing system is clear and simple, without feeling overly complicated like some other ITSM tools I've worked with. It's simple to keep track of requests and assign tickets and stay on top of response times. One of the biggest advantages is the workflow customization... we were able to tailor categories, priorities and SLAs so they actually fit the way our team operates. Training also went better than expected. The sessions were practical and based on real-life scenarios instead of just listing features. It didn't take long before most of the team felt confident getting around the system. The learning curve for everyday tasks is quite manageable although some of the more advanced automation tools did take a little longer to fully figure out. If there's one downside, it's that the interface looks a bit dated compared to newer platforms even though it still does the job well.
Cons
The interface feels somewhat outdated and the advanced features take time to fully configure and the reporting is fairly limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Andy H.
Government Administration, 500+ employees
More than a year
“responsive support
Pros
It does the job well and we hardly ever need to contact support. On the occasions we do reach out or need to talk something through, the team is responsive and ready to help.
Cons
Since it's a less well-known ticketing system, a lot of RMM tools don't offer native API support. The asset management side could also use some improvement.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Cesar D.
Government Administration, 101-500 employees
More than a year
“Good value
Pros
There's definitely good value here if you're ready to spend the time setting it up properly. Out of the box, its already a solid product but it does need some customization before it really fits an organization's specific needs. On the plus side, the help desk team is consistently responsive and willing to make improvements that help things run more efficiently.
Cons
I feel reporting has been the biggest downside. It's not that the feature is missing but it just doesn't have enough power or flexibility. Since our organization relies on that information for budgeting and downtime tracking, pulling useful data out of the software is more difficult than it should be.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
6
Frequently Asked Questions
Does BOSSDesk offer an API?
Yes, BOSSDesk offers an API.
What other apps does BOSSDesk integrate with?
BOSSDesk integrates with tools such as Zapier to streamline workflows.
What language does BOSSDesk support?
The software is available in English.
Who are the typical users of BOSSDesk?
Typical users include teams in education, government, healthcare, finance, retail, transportation, and hospitality seeking BOSSDesk features for efficient service management.
What types of pricing plans does BOSSDesk offer?
BOSSDesk pricing includes Essentials ($29), Professional ($49), and Enterprise ($69)/user/month plans. Get in touch for a personalized BOSSDesk cost estimate.
Does BOSSDesk have a mobile app?
Yes, BOSSDesk offers mobile apps for both iOS and Android devices.
What level of support does BOSSDesk offer?
BOSSDesk provide support through phone, email and contact form.