Marsela R.
E-Learning, 1-10 employees
Free Trial
“a good bot overall!”
Pros
Really helped me build a chatbot that works well for educational purposes too.
Cons
I'm having a hard time getting the API connected. I want to make my chatbot available on WhatsApp but that part has been challenging for me.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Sergio Y.
Telecommunications, 51-100 employees
Free Trial
“Quick setup and training”
Pros
It was super easy to train this bot. I only needed to upload a few files and add some links to get started.
Cons
The trial version feels a bit limited when it comes to chat usage since it only allows 100 messages.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
6
Tamas G.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Friendly customer support”
Pros
Website integration was easyy plus the customer support team was very professional throughout the process. They guided me well during implementation and made everything much easier to handle.
Cons
I feel the setup is a little tricky at times and the free plan comes with a fairly low monthly message limit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don B.
Real Estate, 1-10 employees
Less than 6 months
“Showcased solid results”
Pros
Very nice interface.. its user-friendly from the start! It didn't take long to train the bot on what it needed to know and it handled conversations really well afterward.
Cons
One thing that bothered me about Botsonic was the limited customization options. There were moments when I wanted to fine-tune it more specifically but it didn't always let me adjust things the way I wanted. Even with that frustration, the overall results were still good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Yazmin M.
Hospitality, 51-100 employees
Less than 6 months
“easy interface overall”
Pros
The interface feels welcoming and simple to navigate.. making the platform simple to use.
Cons
An alert feature to let you know when your message credits are getting low will really help with it
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Clifford J.
Performing Arts, 1-10 employees
More than a year
“Excellent multichannel customer reach”
Pros
Being able to connect with customers across multiple platforms makes everything more convenient and consistent that really improves the overall customer experience.
Cons
Available customization is somewhat limited, depending on the platform. There may be restrictions on how much users can adjust chatbot behavior or responses or integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Fabian T.
Marketing and Advertising, 1-10 employees
Free Trial
“Easy to customize”
Pros
It's easy to train for customer service tasks.
Cons
Not very precise but overall it works well.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Computer Games, 1-10 employees
Free Trial
“Effortless chatbot setup”
Pros
This platform made creating chatbots a convenient task and training them with the information you provide is simple as well.
Cons
The downside is that the free plan does not include daily messages... it only gives you 100 messages one time and that's it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thiago A.
Retail, 500+ employees
Free Trial
“quick and accurate support”
Pros
The responses come quickly and they're always accurate and straight to the point.
Cons
I do think the plan pricing could be a bit more affordable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sebastian F.
Program Development, 1-10 employees
Free Trial
“Excellent app integrations”
Pros
It connects with different applications very easily.
Cons
The number of messages included in the plans is quite low.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Franz H.
Food & Beverages, 1-10 employees
Free Trial
“User-friendly overall”
Pros
Very user-friendly and gives both owners and end users a lot of flexibility.
Cons
The price is on the higher side but aside from that, everything works really well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10