Botsplash Reviews

Pros

It actually brought in a lot of new new business for us.. so far so good.

Cons

I don't have any complaints about it at all.

Pros

For our day-to-day communication with borrowers, this tool has been a real game changer. It's very simple to use and helped us become much more productive.

Cons

There really isn't much I dislike about it, thank you.

Pros

The customer engagement features have been really strong and the automated text messaging works wonderfully.

Cons

Nothing I dislike about this product.

Pros

It's been really helpful for starting conversations with potential new clients. Once a chat begins with a prospective customer, it becomes much easier to build trust and turn that interaction into business.

Cons

It should have a wider vocabulary overall during conversations with new potential clients.

Pros

Everything feels quick and efficient to use. The canned text messages speed things up a lot and make texting much faster.

Cons

Some words typed into a message, such as "loan," trigger a violation error that prevents the text from being sent.

Pros

The interface feels user-friendly as it is, features like dialogue history make it especially useful.

Cons

So if I lock my computer and sign back in, I have to close the app and reopen it. It's not really a big issue, though.

Pros

Passing a conversation from one employee to another is really easy now. Keeps the transition process smooth for our team!

Cons

Nothing major comes to mind that I dislike.

Pros

Access to my account and my employees' information is very convenient with it

Cons

I haven't run into any problems with this software, been good so far

Pros

Its built-in scheduled texts feature is incredibly helpful and saves a lot of time.

Cons

No issues yet!

Pros

I like how it lets us keep a full history of conversations while also giving us an instant way to connect with borrowers.

Cons

Didn't come across any negative aspects.

Pros

Beyond the outstanding customer service and support, the platform brings a lot of valuable features to the table. It includes Velocify integration, a mobile app, group chat functionality, canned messages, chat attachments, powerful reporting, real-time deliverability tracking and omnichannel options for web chat, Google and Facebook. Which all is great

Cons

At this point, I really do not have any complaints. We are constantly sharing new ideas and the team keeps evolving the platform right along with us. One of the biggest strengths they offer is a real understanding of mortgage lenders' needs. Whenever a situation or challenge comes up, they grasp it quickly and move fast on solutions.

Pros

Simple to work with, very effective and it saves me a lot of time.

Cons

Can't think of any downsides to this program.