BOTWISE Reviews

“helpful document usage visibility”

Pros

Getting visibility into how my team uses documents turned out to be something I needed more than I expected. Since our team has fairly high turnover and we're constantly onboarding new people, these stats have been really useful. I can now tell whether new team members have actually become familiar with specific documents, what they're searching for, how long they spend on certain materials and even when they accessed particular content.

Cons

I'd still like to see a lot more insight into customer care agent activity and usage trends, along with reporting options that can be exported as PDFs so I can easily share updates with my managers.

“fast search and handy access”

Pros

Having quick access to information collected across multiple places has been really useful. It makes it much faster to find exactly what I need without having to remember where it was originally stored. The document search feature works very well too.

Cons

Setting up external integrations isn't handled automatically so it has to be done with help from the customer support team. Luckily, the process still goes fairly smoothly.