Calabrio Reviews

Pros

Having WFM and QM in one place, along with AI analytics, makes this platform really valuable. The support team is great, the integrations are strong and it helps with pretty much everything related to RTM and scheduling.

Cons

It can run into limitations if your scheduling or reporting needs are very specific and integrating it with older legacy systems may be challenging. Some areas of the interface are not immediately simple and a few users have mentioned that the call transcription accuracy could be improved.

Pros

I can adjust schedules and submit absence requests ahead of time which is really convenient.

Cons

Sometimes I'm unable to plot ET and that's frustrating.

Pros

Mostly, I use it to check my daily schedule, submit overtime and monitor my adherence and for those tasks it does what I need.

Cons

My access is quite limited so I'm only able to view my daily adherence and not much beyond that.

Pros

It's very simple to use and really practical for everyday tasks.

Cons

Takes a while to switch the schedule at times.