Rui G.
Marketing and Advertising, 101-500 employees
“Surprisingly smooth experience”
Pros
Was genuinely surprised by how well this works. The user experience didn't suffer at all after we set it up... everything stayed smooth. It's easy to use and doesn't need much maintenance. Really nice.
Cons
Connecting it with other tools could be better especially compared to some competitors. But I think the company is actively working on that. As for voice biometrics, I haven't tried it yet but I have some concerns, it seems like a tricky area to get right.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Sunila L.
Hospital & Health Care, 500+ employees
“Voice search works great”
Pros
I really appreciate the voice-to-text feature and how transparent they are about building the speech analytics models. NLP is a pretty complex field but Call Journey makes it feel manageable though!! I was able to understand and help design the models without too much trouble. Their support team also did a great job learning about our agency's mission, programs and services which made a huge difference in building models that actually work for us.
Cons
The reporting tools aren't very flexible. I couldn't even get monthly views of the data which seems like a basic feature. That was disappointing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9