CallMiner OmniAgent Reviews

Pros

One thing that really stands out is how flexible and customizable this is. Creating new scenarios is very easy and making changes to existing ones is just as simple even for small updates like adjusting opening hours. The support has been excellent as well, with help from both a conversation designer and an integration engineer and support tickets are handled very quickly.

Cons

Our setup is still running on an older workflow designer so at some point we'll need to transition to the newer version. There's also room to improve how information is passed from the voicebot to Daktela so agents can better understand why customers are calling and what they were trying to solve.