ClearFeed Reviews

Pros

Using it has made a real difference for our People Ops team. It's simple to navigate, helps us work more efficiently and cuts down a lot of the admin work that used to happen across scattered Slack threads. Keeping everything in one place also gives us much better visibility into what the team is doing. The AI features have been especially useful and I've been really impressed by how fast the team rolls out improvements and responds to product feedback.

Cons

One thing I'd still like to see is the option to edit or delete emails that are sent automatically when someone replies to a ticket in Slack that originally came from an external email. Right now, once that reply goes out, there's no way to revise it or pull it back.

Pros

Managing internal support and requests through Slack has become much more easy with this tool. It has gotten better over time especially when it comes to notifications and issue tracking. Keeping an eye on issues across multiple channels is now simpler and the added visibility into status, ownership and response times has been really helpful.

Cons

Biggest limitation came up when we looked at using it for customer-facing support since our external support team does not work in Slack. Because of that, the product's reliance on Slack becomes a drawback.