Collect.chat Reviews

“Works perfectly”

Pros

Connecting it to our website was simple and the setup didn't take long at all. It has worked without any issues.

Cons

Nothing significant to point out. For the features we paid for, it handled everything just fine.

“Easy to set up automations”

Pros

Getting started with it has been really simple and setting up new automations is very easy.

Cons

A few features I'd like to see are still missing like incremental lead capture.

“Well-designed software”

Pros

Right from the start, it felt very user-friendly and well designed. It's been really helpful for connecting with potential buyers and the range of tools it includes makes those interactions much better.

Cons

I can't point to any real downsides. A few questions came up here and there but the answers were easy enough to figure out with a bit more clicking around or a quick Google search.

“Amazing templates”

Pros

The templates are fantastic. Setup is very quick and the platform is surprisingly powerful. It feels like having a 24/7 team member handling onboarding and giving prospects a really strong first experience.

Cons

Honestly, there isn't much to dislike about this software. My only wish is that the free tier included more options and a more powerful set of features although I do appreciate that a free plan is available at all.

“Web-based tool”

Pros

Being web-based makes it very convenient to work with and it automatically generates the code I just need to paste into my website. The builder is very simple and I really enjoy the visuals. Collect.chat's overall branding also appealed to me a lot which is why I decided to go ahead with a subscription. I'm currently on the lite plan and for now it's more than enough for what we need.

Cons

One frustrating issue came up when I needed an invoice made out to the company I was purchasing for and that wasn't possible. Since I was buying it on behalf of our business, that was pretty annoying. It also still needs more features although over time it could turn into a solid option for handling basic customer service tasks.

“Frustrating portal”

Pros

The product keeps things simple which makes it pleasant to use. Its limited feature set can actually be a plus if you want something minimal and not overloaded with extras.

Cons

Once I installed the app on my site, I did receive email alerts when someone started a chat but getting into the portal was another story. Every time I tried to log in, it just kept loading endlessly and never actually worked which was really disappointing.

“24/7 presence that feels personal”

Pros

Having this on my site gives me round-the-clock availability without needing to be there myself. Visitors still get a sense of real interaction because the chat works through the preloaded Q&A content I've set up.

Cons

I'd love to have the respondent's email address shown automatically which the software doesn't currently provide.

“Easy to add to your website”

Pros

Adding it to our website was very simple and it has been a really useful alternative way for users to get in touch with us.

Cons

It's a bit disappointing that certain features aren't included in the free plan although that's fairly expected. One example is the auto pop-up option when a visitor scrolls to a specific point on the page.

“Clean interface”

Pros

Right from signup, the interface feels clean and well thought out so configuring and publishing a widget only takes a few minutes. It handles its core purpose really well and works nicely as a lead generation tool for a website.

Cons

There isn't much to complain about with it though I'd love to see more ways to trigger the conversation like button clicks or page view counts. More customization options for the widget's design and overall look would also make it even better.

“Smart customer journey builder”

Pros

You can create countless customer journey scenarios and guide people toward buying your service by delivering the right information at the right time. The best part is that this can all happen without needing any direct interaction with a real person.

Cons

It would be even better with more case studies and a larger library of video tutorials so people can really understand how to use this functionality properly.