Comm100 Reviews

Pros

Among the live chat tools I've used, this is one of the best. It's stable, dependable and easy to use for both agents and customers. It also gives us plenty of ways to track and manage past chats and data, along with lots of access settings for each user profile we create.

Cons

Up to this point, we haven't run into any issues with the system.

Pros

It's very simple to use even if you've never worked with it before. Everything is easy to navigate and the canned messages are a really helpful feature. I'd definitely recommend it.

Cons

Nothing comes to mind right now, I liked it from the start.

Pros

This chat software has been excellent for us. It's stable, simple to get up and running and easy to use. It's also updated regularly, with new features being added all the time.

Cons

We've used it for years and honestly haven't run into any problems with it.

Pros

It has been an excellent match for our organization's needs. We use it as a chat channel to stay in touch with customers and handle both sales and customer support. Our clients appreciate it too especially being able to rate the chat once it ends and request a copy of the conversation automatically. The servers have been reliable and have never let us down and with 24/7 support, we're able to depend on the system constantly. The admin panel is very capable as well, with plenty of settings and tools to monitor operator activity. Chat sessions are saved and linked to the database, where operators can attach them after each conversation. On top of that, the reporting gives us a lot of useful stats that really help with business planning.

Cons

Don't have anything negative to mention because the chat has been very useful for our team.

Pros

After using Live Help for years, I can say it has been a really reliable product with a lot of useful options. We use it to communicate with our clients and it has never let us down. You can purchase as many operator slots as you need and configure each one separately, including how many customers an operator can handle, whether chats are auto-accepted and whether offline messages are collected when no operators are available. There are plenty of settings overall, including reporting tools and operator monitoring. With admin access, you're able to manage everything you need without any trouble.

Cons

The product is updated regularly so I honestly do not have anything negative to point out. The only possible downside is the pricing since the cost is charged per operator slot which may be expensive for some companies.

Pros

It gives you a clear view of every step customers go through which makes it much easier to communicate with them in the best possible way. Pretty much every metric you'd want to track is available. The features I use the most are the previous chat history and being able to see which page on the site the visitor is currently viewing.

Cons

Not a con really but I'd really like to see more formatting options added especially the ability to use bold text directly in the conversations.

Pros

Compared with other live chat tools I've used, this one is hands down the best for both customer service agents and customers. It works really well from both sides and feels very easy to use. Since I work with it every day as an agent, it's been incredibly useful for tracking and managing records of past conversations. The canned replies and daily statistics features are especially excellent.

Cons

The only thing I'd really want added is more customization options for how the agent-side panel looks.

Pros

Over the past three years, Com100 Live Chat has been a really positive tool to use. The part I appreciate most is being able to view logs from previous customer conversations which helps us answer questions much faster and with better context. It also offers plenty of statistics so we can track how many customers are using the service and monitor workload across specific time periods. On top of that, customers can rate the service and leave feedback which has been very useful for helping us improve.

Cons

When a new version was released, there were a few things I wasn't happy with especially the new chat platform skin. There were also some bugs and lag issues while chatting with customers. That said, after we shared our feedback, the IT team addressed those problems so overall I'm satisfied with the platform.

Pros

Pretty much everything you'd want from a chat client is there. The especially valuable part is the very detailed reporting on customer behavior in chats which helps you get the most out of every conversation.

Cons

I'd love to see more variety in the skins. Other than that, it's perfect.

Pros

It works both with the desktop app and directly online in any browser which gives us a lot of flexibility. The server has been very reliable and never let us down and the connection has consistently been good for both our team and our customers on the other end.

Cons

The latest update was a letdown because it made the program look far too bright and there's no way to adjust or customize that. It's also not very affordable when several operators need to work at the same time since each slot has to be purchased.