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Overview
Comm100 supports customer-facing teams by enabling consistent digital engagement across live chat, messaging, AI chatbots, and contact center tools. While its feature-rich platform may feel complex initially, it serves well for mid-to-large organizations seeking scalable, secure customer service and support operations.
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Starting Price
Custom
Comm100 Specifications
Live chat
Omnichannel support
CRM integration
Canned responses
What Is Comm100?
Comm100 is an AI-powered omnichannel customer service software designed for organizations delivering digital customer support across various industries. The platform combines live chat, messaging, voice, ticketing, knowledge base, and AI capabilities in a unified agent console. It supports self-service and human-assisted interactions, helping teams manage conversations efficiently, shorten resolution paths, and deliver consistent support across multiple channels.
Comm100 Pricing
Comm100 offers the following pricing plans:
- Live Chat Startup: $39/agent/month
- Live Chat Plus: $69/agent/month
- Live Chat Ultra: Custom Pricing
- AI Agent: Custom pricing
- AI Copilot: $29/agent/month
- AI Insights: Starts at $100/month
- AI Knowledge: Starts at $198/month
- AI Quality Assurance: Starts at $198/agent/month
- AI Onboarding: Starts at $100/agent/month
- Ticketing and Messaging: Starts at $59/agent/month
Disclaimer: The pricing is subject to change.
Comm100 Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Zendesk
- Zapier software
- Microsoft Dynamics 365
- Shopify software
- Microsoft SharePoint
- Twilio software
Who Is Comm100 For?
Comm100 is ideal for organizations across a wide range of industries and sectors, including:
- Higher education
- Banking and finance
- Healthcare
- Government
- Technology
- Gaming
- Retail
Is Comm100 Right For You?
If you’re an organization seeking to enhance customer support through an AI-powered omnichannel platform, Comm100 offers solutions designed to streamline interactions and improve efficiency.
With robust security and compliance measures like SOC, ISO, GDPR, and HIPAA, Comm100 is suitable for businesses prioritizing data protection. Trusted by clients such as Rackspace Technology, Kyndryl, and LMCU, Comm100 offers a scalable platform that integrates multiple communication channels.
Still doubtful if Comm100 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Comm100 Features
The software enables real-time text-based communication between organizations and their customers. It includes AI assistance to handle routine conversations and escalates more complex queries to human agents. The feature supports multilingual interactions, conversation categorization, and internal notes, helping teams manage customer inquiries efficiently across digital channels.
This feature automates customer interactions by providing context-aware, human-like responses to common inquiries. It can handle a significant portion of conversations without human involvement, maintaining session context, asking clarifying questions when needed, and recalling previous interactions.
The ‘AI Copilot’ feature assists human agents by providing real-time suggestions, response drafts, and workflow guidance during conversations. It scans connected resources to help agents retrieve accurate information quickly, manage multiple interactions efficiently, and maintain consistent responses.
This feature brings email, SMS, social channels, and messaging apps into a single platform. It helps teams manage ongoing conversations and follow-ups from one interface. This consolidated approach supports organized communication and continuity across multiple customer touchpoints.
Comm100 provides centralized access to information for customers, agents, and AI-driven tools. It helps deliver clear and searchable answers to support inquiries. Overall, the system makes information easily accessible and supports both self-service and assisted support experiences.
