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Overview
Comm100 supports customer-facing teams by enabling consistent digital engagement across live chat, messaging, AI chatbots, and contact center tools. While its feature-rich platform may feel complex initially, it serves well for mid-to-large organizations seeking scalable, secure customer service and support operations.
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Starting Price
Custom
Comm100 Specifications
- Live chat
- Omnichannel support
- CRM integration
- Canned responses
What Is Comm100?
Comm100 is an AI-powered omnichannel customer service software designed for organizations delivering digital customer support across various industries. The platform combines live chat, messaging, voice, ticketing, knowledge base, and AI capabilities in a unified agent console. It supports self-service and human-assisted interactions, helping teams manage conversations efficiently, shorten resolution paths, and deliver consistent support across multiple channels.
Comm100 Pricing
Comm100 offers the following pricing plans:
- Live Chat Startup: $39/agent/month
- Live Chat Plus: $69/agent/month
- Live Chat Ultra: Custom Pricing
- AI Agent: Custom pricing
- AI Copilot: $29/agent/month
- AI Insights: Starts at $100/month
- AI Knowledge: Starts at $198/month
- AI Quality Assurance: Starts at $198/agent/month
- AI Onboarding: Starts at $100/agent/month
- Ticketing and Messaging: Starts at $59/agent/month
Disclaimer: The pricing is subject to change.
Comm100 Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Zendesk
- Zapier software
- Microsoft Dynamics 365
- Shopify software
- Microsoft SharePoint
- Twilio software
Who Is Comm100 For?
Comm100 is ideal for organizations across a wide range of industries and sectors, including:
- Higher education
- Banking and finance
- Healthcare
- Government
- Technology
- Gaming
- Retail
Is Comm100 Right For You?
If you’re an organization seeking to enhance customer support through an AI-powered omnichannel platform, Comm100 offers solutions designed to streamline interactions and improve efficiency.
With robust security and compliance measures like SOC, ISO, GDPR, and HIPAA, Comm100 is suitable for businesses prioritizing data protection. Trusted by clients such as Rackspace Technology, Kyndryl, and LMCU, Comm100 offers a scalable platform that integrates multiple communication channels.
Still doubtful if Comm100 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Comm100 Features
Live Chat
The software enables real-time text-based communication between organizations and their customers. It includes AI assistance to handle routine conversations and escalates more complex queries to human agents. The feature supports multilingual interactions, conversation categorization, and internal notes, helping teams manage customer inquiries efficiently across digital channels.
AI Agent
This feature automates customer interactions by providing context-aware, human-like responses to common inquiries. It can handle a significant portion of conversations without human involvement, maintaining session context, asking clarifying questions when needed, and recalling previous interactions.
AI Copilot
The ‘AI Copilot’ feature assists human agents by providing real-time suggestions, response drafts, and workflow guidance during conversations. It scans connected resources to help agents retrieve accurate information quickly, manage multiple interactions efficiently, and maintain consistent responses.
Ticketing And Messaging
This feature brings email, SMS, social channels, and messaging apps into a single platform. It helps teams manage ongoing conversations and follow-ups from one interface. This consolidated approach supports organized communication and continuity across multiple customer touchpoints.
AI Knowledge
Comm100 provides centralized access to information for customers, agents, and AI-driven tools. It helps deliver clear and searchable answers to support inquiries. Overall, the system makes information easily accessible and supports both self-service and assisted support experiences.
Pros And Cons of Comm100
Pros
Easy to use and intuitive interface
Real-time visitor tracking and prompt customer engagement
Integration-friendly and works with third-party tools smoothly
Cons
Reporting and analytics are seen as basic by some users
Some advanced AI features may require training
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Frequently Asked Questions
Does Comm100 offer an API?
Yes, Comm100 offers an API.
What language does Comm100 support?
Comm100 supports multiple languages, including English, Spanish, German, Italian, Turkish, and Chinese.
What other apps does Comm100 integrate with?
Comm100 integrates with multiple systems and platforms, including Zapier, Shopify, HubSpot CRM software, and Zendesk.
What types of pricing plans does Comm100 offer?
The vendor offers multiple Comm100 price plans: Live Chat Startup at $39/agent/month, Live Chat Plus at $69/agent/month, Live Chat Ultra at custom pricing, AI Copilot at $29/agent/month, AI Insights at $100/month, AI Knowledge at $198/month, AI Quality Assurance at $198/agent/month, AI Onboarding at $100/agent/month, Ticketing and Messaging at $59/agent/month, and AI Agent available via custom pricing. Get a detailed Comm100 cost breakdown tailored to your specific requirements.
Does Comm100 have a mobile app?
Yes, Comm100 offers a dedicated mobile app for both Android and iOS devices.
What level of support does Comm100 offer?
Comm100 offers support through phone, email, WhatsApp, and Telegram.
Who are the typical users of Comm100?
Comm100 features are used by organizations across a range of industries and sectors, including healthcare, higher education, and finance.