Genesis G.
Marketing and Advertising, 500+ employees
Less than a year
“Valuable features”
Pros
It offers features that can make a real difference for a company. The platform is user-friendly and comes with plenty of useful options and guidance along the way.
Cons
It is a little on the expensive side and customizing certain features to fit your company can sometimes be challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Education Management, 11-50 employees
Less than a year
“Keeps customers engaged”
Pros
Using it has been a solid way to engage and inspire customers. It also helps customers understand how to use the platform more effectively. On top of that, it connects customers with one another which makes it easier to exchange fresh ideas. The platform itself is also simple to navigate and use.
Cons
The amount of time spent supporting customers could definitely be improved. Renaming groups should also be made more simple for customers. In addition, getting connected with a customer representative needs to happen more quickly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Liza F.
Computer Software, 11-50 employees
Less than a year
“Strong knowledge base”
Pros
From the UX to the full setup process, the platform felt simple to work with. Onboarding went well and whenever questions came up, the team answered them quickly and in detail. Its own knowledge base is also a big advantage, with plenty of useful tips and best-practice guidance.
Cons
It would be nice to have private DMs available as an optional on/off feature, along with a few more reporting options to make it easier to sort through the data.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8