DelightChat Reviews

Pros

Using the WhatsApp automation has made sending order details much simpler and has taken a lot off the daily workload. On top of that, the customer support team has been excellent whenever help was needed.

Cons

The pricing feels expensive and getting everything set up at the beginning can be challenging.

Pros

Getting started was quick thanks to the user-friendly interface and the support team has been responsive and helpful whenever needed. The Shopify integration is also really convenient especially for handling abandoned carts and managing the full post-order journey.

Cons

It would be better if the platform supported more channels beyond WhatsApp. A direct integration with ticketing tools such as Freshdesk would also add a lot of value.