Enthu.ai Reviews

Pros

Automating full call coverage has been a major advantage for us and the deployment speed made getting started much easier.

Cons

Some features aren't available out of the box so customization is sometimes needed to get things working the way I want.

Pros

Auto-sampling features provide valuable insights, while AI monitoring lets us review more than 99% of interactions instead of relying on a small sample. Accurate speech transcripts and automated reporting have also saved me countless hours.

Cons

Nothing to I dislike about this tool. Any minor issues that come up are usually resolved quickly and the team's engagement and response time have been very helpful.

Pros

We use it to transcribe every call and highlight key moments through a clear dashboard. I can rank agents, identify common keywords and get results within seconds. Having both recordings and transcripts for each call makes our evaluations much more accurate.

Cons

No complaints so far as I'm still getting familiar with the tool.