Eola Reviews

Pros

One thing I really value is having access to a responsive team of real people. They even took the time to visit us in Cornwall and whenever I have a question, I get a quick response. The initial setup was also incredibly easy, whether I chose an online walkthrough or figured things out myself. I had the system running within minutes and since there are no ongoing costs, I don't have to keep paying during quieter seasons which makes it feel low-risk for me.

Cons

For what I need it to do the software works great and I don't really have any cons to list.

Pros

The platform is very user-friendly and I've had great support from Owen and the rest of the team.

Cons

Not much comes to mind as a drawback. Whenever we have a question, the team is very efficient at getting back to us with a solution.

Pros

Customer service has been excellent, with prompt assistance and clear communication whenever I need help. I also like how easy it is to assign instructors so they receive the right information.

Cons

Setting up different rates can be difficult. We offer a reduced family rate but currently the process requires clients to purchase a voucher and then redeem it.

Pros

Support team has been nothing short of impressive. They're great at what they do and no request ever feels like too much. I've had plenty of last-minute calls and "how do I do this?" questions and they've always helped. The software itself is decent although it does take some time to get used to.

Cons

Challenging part was moving from one system to another and getting used to the new workflow and different features.

Pros

Even as someone who isn't particularly tech-savvy, I found the setup really easy. Scheduling activities was simple and I even managed to add the website widget myself. It has completely changed the way we run our business.

Cons

There aren't any real cons because most things are covered. If I had to be picky, adding images could be a little easier especially if the required image size were clearly stated. Having more options for displaying prices for private bookings would also be useful.

Pros

Dashboard looks clean and easy to understand, while the AI support for creating products is a useful addition. Having the system integrated with our website is another big advantage.

Cons

Changing the participant limit for individual sessions isn't as easy as I'd like. For example, if one surf lesson is set for eight people but another session needs a higher limit because of a group booking, adjusting it can be difficult.

Pros

The staff and customer service have been great and I really appreciate how easy the platform is to use.

Cons

Nothing to mention at this point, as I'm happy with the service.

Pros

What I like most is how much simpler it makes my daily work. It handles almost everything for me, from taking bookings and adding them to the diary to collecting payments and paying me every Monday.

Cons

Removing class times after they've been uploaded can be a little difficult although that may simply be because I haven't figured out the right way to do it yet.

Pros

Setup was easy and I received plenty of support during the launch. Both my staff and customers have found the platform easy to use.

Cons

A mobile app would be a great addition especially with a quick overview of upcoming sessions and schedules. Customers can sometimes accidentally select themselves as the organizer instead of the participant so that option could be clearer. Disclaimers also aren't always completed during booking which means I sometimes have to follow up. I'd like more control over when payouts reach my account instead of having them processed automatically. Payment installments would also be helpful for higher-priced bookings. Setting up retreats or events with different options and pricing is currently quite difficult.

Pros

The platform is easy to use, contacting the team is simple and the pricing is reasonable for what we get.

Cons

I'm not sure whether the platform can connect with Viator through its API, as some other booking systems appear to support this. That said, the communication with the team has been excellent while trying to resolve the issue.

Pros

For me, it's a simple booking system that does what I need without making things complicated. Customer service has also been consistently great.

Cons

The system feels quite limited and doesn't offer much room for customization.

Pros

The new AI features for bookings and reservations have made things even easier. I like that the AI can rewrite activity descriptions and check whether customers have completed all the requirements of their booking. Customer service is excellent too and issues are resolved quickly. What I appreciate most is that the team actually listens to customer feedback and uses it to improve the product.

Cons

I would like to have an option to add multiple locations because the current 300-character limit is sometimes not enough to describe where customers need to go.

Pros

Whenever I run into an issue, getting help is very easy. The friendly customer service team usually responds almost immediately.

Cons

There are only a few minor glitches from time to time but whenever I report one, the team provides a solution or quick fix.

Pros

The back-office system is much easier for our staff to understand compared with the old software we used. Moving lessons and bookings around is also quick and convenient.

Cons

The rental features do not have all the functionality yet although more capabilities are apparently coming in the next release.

Pros

Having an online booking system that collects payments, sends automatic confirmation emails, distributes question packs and collects consent forms has been extremely useful for us.

Cons

Parents and guardians may find it unclear how to book children onto activities. Once someone accidentally books themselves instead, fixing the booking can be quite frustrating.

Pros

I find the platform easy to use and the staff are always helpful and friendly when I need assistance.

Cons

From an administrator's perspective, the platform could offer more editing and customization options.

Pros

The team is friendly, helpful and willing to listen to what we need. I really appreciate that they take our feedback seriously and act on it.

Cons

Some customers find the platform a little tricky to get used to although this seems to be more related to operator error than the software itself.

Pros

Editing products and schedules is simple and the online booking capabilities make managing everything much easier.

Cons

The instructor scheduling functionality still needs some improvement.

Pros

It saves me a lot of time and entering data is fairly easy.

Cons

Being able to edit schedules directly from the calendar would make things much easier.

Pros

For clients, the platform is extremely easy to navigate and use which makes their experience much better.

Cons

The back-end side of the platform feels somewhat oversimplified and could benefit from more advanced options.