Yann B.
Information Technology and Services, 1-10 employees
More than a year
“Well-organized interface”
Pros
It has a tidy, well strcutured interface and that is what made me give it a try in the first place. I really can't stand overly complicated tools that have no sense of ergonomics or pleasant user experience and this felt like the complete opposite.
Cons
Honestly, that's tough to answer because it has been an exceptional match for what I needed. I can't even really criticize the module pricing since most of them are very inexpensive and only require a one-time payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Aaron F.
Information Technology and Services, 51-100 employees
More than a year
“Frequent updates”
Pros
Rolling it out was really simple and using and maintaining it has been just as simple. Every part of our business works with it and the frequent updates keep the platform feeling more current than a lot of more expensive alternatives.
Cons
Every now and then there's a minor bug and there are quite a few separate modules. It would be better if there were a bundled option to buy all the modules at once although it's still very simple to add only the ones you need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marco Y.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Smooth switch from Zendesk”
Pros
A client of mine moved over to FreeScout after wanting to leave Zendesk and he's been really happy with the switch.
Cons
At this point, we haven't run into any issues. The client hasn't had any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9