Gominga Reviews

“Valuable review insights”

Pros

Having a solid, well-grounded understanding of our customer reviews is what we appreciate most about it. The onboarding support we received to get the tool up and running was very helpful and the support team has been consistently available.

Cons

There are no downsides to it.

“Handy review management tools”

Pros

Using it feels very simple. You can click through reviews and questions quickly, jump directly to Amazon sites and even respond to customer posts right from there.

Cons

Every now and then, older reviews or questions can cause issues and some links have to be adjusted manually. On the positive side, customer support is very helpful.

“Stable and dependable”

Pros

The platform has been stable and dependable for us. It brings together most of our sales channels in one system, along with upcoming product ratings and product FAQs which makes tracking everything much more manageable. The way it visualizes rating trends is also really useful, whether I'm looking at an individual product or an entire brand.

Cons

The main dashboard could use more visual elements so it's easier to get a quick overall snapshot at a glance. There are also a few small issues when using different internet browsers, especially with Google Chrome.

“Centralized platform”

Pros

Having everything in one centralized platform makes it really convenient to manage, monitor and assign product reviews without jumping between different tools. The company also feels very forward-thinking and clearly understands how Ecommerce works. On top of that, it helps increase revenue because engaging with customer reviews plays such an important role in the buying decision.

Cons

Honestly, it's difficult to point out any real downsides to this software solution.

“Saves us time”

Pros

Our customer support team finally has a practical tool they can actually use and it saves them time while also helping them spot recurring issues and similar patterns.

Cons

One thing that's missing is the ability for our users to edit review and question answers on their own.

“Improved our sales”

Pros

Handling reviews takes far less time with it which has made a real difference for us. It has also had a positive impact on our sales and the support team has been terrific whenever we needed help.

Cons

I have nothing to complain about. Gominga is helping us reach our goals.

“Organizes Amazon feedback for me”

Pros

Having all Amazon reviews and customer questions gathered in one organized place is really helpful and it makes it simple to see exactly how many reviews and questions still need a response.

Cons

Not being able to edit my own replies after responding to a review or question bothers me. It gets a little frustrating having to contact the support team every time I need something changed and I'd much rather have the option to update my replies myself.

“Smart customer engagement platform”

Pros

It's a comprehensive solution for engaging with customers both before and after the purchase. The processes are smart and efficient and they do a solid job of addressing challenges around roles and responsibilities.

Cons

Coverage of the platform in certain markets and sectors could still be improved.

“Multi-platform insights in one place”

Pros

Having multi-platform insights in one place is really useful and the tool does a good job when it comes to responding to reviews.

Cons

The interface could use some improvement and it would be better if it offered more solutions.

“user-friendly software”

Pros

It is user-friendly and all the relevant data is visible at a glance.

Cons

Labeling takes quite a bit of time and beyond that I don't really have any other complaints.