Halo Service Desk Reviews

Pros

For me, the tool offering is both simple and effective which is very rare for Service Desk software. As a new company, we looked for software that could meet our needs and grow with us and it does that well. It is simple and easy for our agents to use and adds value to what we offer our customers. The configuration is important to us because it lets us adjust and customize the system based on the needs of a growing company.

Cons

Although the platform covers a wide range of features and is constantly being improved, the documentation can sometimes be unclear or not immediately available which can be frustrating.