“Clean interface”

Pros

Right away the clean interface and quick setup made this tool feel very approachable. It connects well with major apps, offers excellent value for the price and doesn't come with much of a learning curve so even new team members can start using it without much trouble.

Cons

One thing I'd still want to see is a few analytics features included in the basic plan. It would also be helpful to have some kind of identifier for bot traffic especially when Google or Meta crawlers show up as visits which often appears as traffic coming from Ireland.

“Simple design”

Pros

Getting started with it was quick and using it day to day has been very easy. It keeps all our customer conversations well organised and the interface feels clean and simple to navigate.

Cons

A few of the more advanced customisation and reporting features could be developed further. That said, it hasn't had any impact on our daily work and the platform already gives us everything we need to handle customer support effectively.

“well-organized with personal support”

Pros

Being able to personally communicate with users who have service-related questions has been one of my favorite features. It gives conversations a more customized feel and I really appreciate how well everything is organized and how user-friendly the features are.

Cons

Issue I've run into is with the AI I set up to respond before transferring chats to a live agent. At times, it gets caught in an endless loop, repeating the same questions and answers over and over.

“Unified customer service tools”

Pros

The all-in-one setup has been the biggest advantage for me, giving me everything I need to provide excellent customer service in one app. On top of that, I can see whether a customer has opened my email which helps me know when to follow up and stay in touch.

Cons

The one part I don't really enjoy about Dashboard is the AI it uses for drafting automatic replies since it still feels undertrained at times.

“centralized tickets”

Pros

Having all tickets organized in one place really helps speed up response times and makes the whole support process more efficient. The automation features and collaboration tools are also very helpful making it easier for teams to coordinate and keep up with customer requests.

Cons

Overall the platform works very well but some of the more advanced features feel a little limited when compared with other tools. The customization options could be better and it can take a while to fully learn everything the system offers. Pricing might also be a concern for smaller teams or individual users.

“Responsive support”

Pros

I appreciated most about it was how quickly it responded. Communication stayed clear throughout and the support team was consistently helpful and attentive whenever I needed assistance.

Cons

Every now and then it freezes briefly but it usually returns to normal almost right away. Aside from that, it has been very good overall.

“efficient interface”

Pros

Right away the simple interface made the platform feel simple to work with. Managing tickets, tracking issues and staying in touch with customers was very efficient. The way information is organized, along with the automation features, also helped make everyday tasks faster and more aligned.

Cons

One thing that stood out less positively was that a few features felt somewhat limited and not as flexible as I expected especially for more complex workflows. There's definitely room to improve customization and add more advanced options.

“Scammy billing and support”

Pros

Overall UI and interface are well done and everything works properly for the most part, aside from the fact that there's no mobile app.

Cons

My biggest problem is the refund policy, terms of service and customer support because the whole situation feels like a scam. They blocked my account during the trial period but still charged me once the trial ended. Then they said I was supposed to contact them myself to cancel the subscription. That also makes me think they could have kept billing me every month for services they had already blocked on their side unless I reached out to support first. On top of that they still refuse to refund the amount they charged after the trial ended even though the service had already been blocked by them.

“Helpful messaging features”

Pros

It was very easy to use and it offers useful features like tagging different people in messages along with a great option for internal/private messaging.

Cons

Up to this point, I haven't run into any problems at all. I haven't noticed any bugs, errors or other issues though I've only used the platform for internal and external messaging so far.

“quick setup”

Pros

Getting everything up and running was very simple and the configuration process didn't take much effort. Ticket management is clear and easy and assigning requests to the right team member only takes a few clicks. It has definitely made organizing and keeping track of support requests far more efficient.

Cons

One issue we ran into was Outlook rejecting the notifications when messages were left. Thankfully, we were able to fix it by adding the system to our whitelist.

“Effortless support”

Pros

Submitting support requests with it is very easy. The whole thing is built to be user-friendly so every user can send requests quickly, simply and without any hassle.

Cons

There's honestly nothing to complain about here, no problems, no complications and no concerns at all. Everything has worked out perfectly without any friction.

“Useful notifications”

Pros

Navigating the platform felt very easy and the website notifications were especially useful. They made it simple to move through the queries and respond to them without any confusion.

Cons

Feature that could make it even better is color-coding assignments for different people so it's more obvious at a glance which messages are assigned to you.

“Hands-on IT support”

Pros

Working in an IT environment is really rewarding because it gives me the chance to help people directly and fix issues as they happen in real time.

Cons

I've learned that technical knowledge matters a lot but being able to understand a user's concerns and explain the solution in simple, clear language is just as important.

“user-friendly canned responses”

Pros

This platform was easy to use and the layout felt very user friendly. It was simple to locate the functions I needed and I really appreciated having the canned responses readily available.

Cons

Overall everything worked well and there was nothing in particular that I disliked enough to point out. If anything, it would be nice to have an option for a more personalized display.

“Helpful for everyday work”

Pros

Every day at my current job, I rely on this app and it really helps with the work I'm doing now. It's been useful for handling my daily tasks and supports what I need to get done.

Cons

It takes a little while to understand how the app works. It could be more user-friendly and I think it would be better without the AI features.

“quick setup and team communication”

Pros

Getting started with this product was quick and just about everyone on the team was able to use it without much trouble. It also worked really well as a communication tool for our group.

Cons

One downside was having to pay extra for additional features. Also some people in upper management felt it didn't do a good job when it came to tracking things.

“Costly setup”

Pros

It's helpful that customers can still leave us a message when we're out of the office so we don't miss any interactions or chances to follow up.

Cons

Getting everything set up was harder than it was made to sound. I ended up needing to pay an IT company to get it properly configured and usable which added quite a bit to the setup cost for this feature. I also don't like that this function is separate from LiveChat because having to switch back and forth between the two just to check for new messages is inconvenient.

“better multitasking with tickets”

Pros

Updated ticketing system lets me handle chats while checking my tickets at the same time and that change has been really helpful in my day-to-day work.

Cons

Navigation can still be a bit tricky at times. Certain views feel like they could be more aligned to make moving around the system simpler.

“Efficient ticket handling”

Pros

Using it day to day has been very easy and it lets me track, respond to and resolve tickets quickly and efficiently.

Cons

Annoying part is when a user replies with a simple "thank you" on a closed ticket and it opens the ticket again. That said, it would probably be simpler to just remind users not to follow up with "thanks" messages.

“fast performance and visible gains”

Pros

This runs fast and I can clearly notice a big improvement compared with the previous application we were using.

Cons

I don't like the lag. I'm confident it's not my network because everything else works perfectly fine.