Mridula M.
Information Technology and Services, 51-100 employees
Less than a year
“Lacking content reuse”
Pros
It comes with hosted documentation, an HTML-based WYSIWYG editor and the interface is user-friendly enough that writers usually do not need much training to get started.
Cons
This is not a CCMS and it also cannot replace Confluence. It does not fit large teams managing dynamic content very well. There is no in-product review feature, tables are extremely frustrating to work with and the list functionality is poorly implemented. They seem to discourage direct use of the HTML editor yet in a lot of cases you end up needing to edit the HTML to make lists and tables behave properly. Content reuse is missing, global variables are missing and if you are an Information Architect, this would not be a solution you would choose.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Amit G.
Computer Software, 1-10 employees
Less than a year
“Best help authoring tool”
Pros
After trying different help authoring tools, this one has been the best I've come across. It's very user-friendly compared to others in the industry. With it, we can create CHM, HTML, PDF and Word documents and it also makes it simple to organize help manuals into topics and subtopics while adding keywords for search indexing.
Cons
Overall, the software works well but one thing I noticed is that there's no option to import content directly from an existing Word document.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9