Oliver P.
Consumer Services, 500+ employees
More than a year
“Cost-effective option”
Pros
Setting it up doesn't take much effort and the pricing is budget-friendly. It covers the core functionality we needed and those basic features work the way they're supposed to.
Cons
One part that feels awkward is the magic-link login flow since it's not very convenient. The editor can also be confusing at times and now that we've built dozens of tours, it's frustrating that there's still no way to organize them into folders. That part really seems like it needs a redesign.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
James L.
Automotive, 51-100 employees
Less than a year
“Incredible customer care”
Pros
Their customer support has been outstanding. They handled everything professionally and the clear, simple requests helped us finally fix a long-running issue with our integration code.
Cons
Tours can't be deactivated or saved as drafts. Because of that, I have to delete them and rebuild the template from a saved document when I'm ready to use it again.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10