Piotr K.
Information Technology and Services, 11-50 employees
More than a year
“All-in-one system”
Pros
Having the ticketing system, forum and ideas/feedback forum all together in one place is something I really appreciate.
Cons
There are a few minor UX quirks but nothing specific comes to mind right now.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Financial Services, 500+ employees
Less than 6 months
“Organizes customer records”
Pros
It brings customer records and every interaction in one place makes staying organized much easier. It also gives a useful visual snapshot of communication activity through graphs and charts which helps when reviewing trends.
Cons
It feels a bit bare-bones overall. I'd like to see more features added but it seems the company is hesitant to expand the product much further. That said, it still does the job well enough for basic needs.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8