HumanBot

HumanBot Reviews

Total 34 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

74%

4

Stars

26%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AS
Atul Sonawane

Consumer Services, 1-10 employees

Less than 6 months

4.0

“Realistic avatars and fast video creation”

Pros

It really stands out thanks to its hyper-realistic AI avatars and spot-on lip-syncing which make creating videos much faster and more convenient.

Cons

Even though it feels very innovative, the biggest annoyance is that the avatars can sometimes look a bit stiff in their body movements and the video rendering limits are fairly restrictive.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

JS
Joseph Sayles

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“Flexible placement boosts marketing”

Pros

Being able to add it to almost any website or webpage, including ones I don't even own, is a huge plus. That gives me excellent value for the money and makes my sales and marketing efforts much more effective.

Cons

It wasn't made clear that I had to complete an extra step to get the chat features enabled. I don't mind sharing my experience but I don't appreciate having features held back that I believed I was already paying for. Then, on top of that, I not only didn't have immediate access but also had to wait days for someone else to review it and grant me what I thought I had already purchased and needed right away. That delay was frustrating especially since that's exactly why I bought it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

JS
Justyn Simon

Fine Art, 1-10 employees

Less than 6 months

5.0

“chatbot adds a polished touch”

Pros

Adding a chatbot to my website has been really useful and I'm genuinely happy with it. It gives the site a nice extra touch and makes it feel more complete.

Cons

I haven't come across anything I dislike at this point though that's probably because I've only recently started using it. Overall, it's been very nice so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

IE
Irving Enciso

Computer & Network Security, 1-10 employees

Less than 6 months

5.0

“Powerful AI automation”

Pros

Getting this up and running was pretty simple. It has a strong focus on AI-driven automation and the integration works well for websites and businesses. There's also a lot of potential for WhatsApp and automated customer service. I also like that it can be trained with your own documents and internal knowledge which makes it ideal for support teams and frequently asked questions. On top of that, it has the potential to be turned into a service you can actually offer commercially.

Cons

A few features still feel somewhat limited at times and the visual avatars are not really its strongest area. It also needs a solid setup and configuration to truly stand out. If it's implemented poorly, it can end up feeling like just another generic chatbot.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

KO
Kehinde Obajimi

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Fantastic bot training and support”

Pros

The bot training is really well done and customizing the chat flow sequence is very simple. Customer support responds quickly, the platform is available 24/7 and the one-time payment option is a big plus.

Cons

One thing that needs improvement is how it handles returning website visitors. Once integrated, it doesn't recognize people who have visited before or remember them when they come back.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

RC
RENE COUDARI

Consumer Goods, 1-10 employees

Less than 6 months

4.0

“convenient customer outreach”

Pros

Being able to share information with potential customers anytime and from any location is a big advantage.

Cons

There isn't much guidance on how to set up automation and the avatars' facial expressions don't feel very expressive.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

OJRD
Omar Josfat Rivera Díaz

Internet, 1-10 employees

Less than 6 months

4.0

“Helpful customer service workflows”

Pros

Paired with the "Clicksites" app, this works really well for building customer service trees. If you have clients in sales or support, you can set up a flow that helps answer pretty much any question about your product or service.

Cons

The way the training database is managed for each bot can be better. It would help if it were simpler to customize every column with data, questions, options and similar fields.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

KCK
Kenneth Carl Kabuin

Computer Networking, 1-10 employees

Less than 6 months

4.0

“useful templates and solid setup”

Pros

Ability to train the bot with documents and website links is a big plus and the one-time payment model is something I really appreciate since it doesn't eat up cloud credits. The industry-specific templates are also very useful, the integration process is quite simple and the cloud-based setup makes security feel reliable.

Cons

Lip syncing still isn't very accurate and the avatar keeps making hand gestures even when it's supposed to be idle. I'm also disappointed that it can't pull information directly from my website to help support my clients.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

RJ
Robert Jarinka

Facilities Services, 1-10 employees

Less than 6 months

5.0

“Worth the money”

Pros

The chat conversations feel worth the money I paid. This product definitely helps generate more leads and increase sales.

Cons

Short video tutorials on bot training were the least helpful part for me. I also wasn't very satisfied with the chatbot security.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NV
Nandu Vidyadharan

Information Technology and Services, 1-10 employees

Less than a year

5.0

“Cuts down the bounce rate”

Pros

This has been a really good program for adding that extra layer of interaction with clients on the website. It helps cut down the bounce rate, keeps visitors on the site longer and also brings in leads through the interaction it creates with clients.

Cons

Some customization options are still missing like being able to connect direct chat to WhatsApp or Facebook. The avatar also tends to lag a bit from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“Versatile across industries”

Pros

Its versatility and practical use across different industries is really appealing, both for my own businesses and for my clients.

Cons

I still need to spend a little more time exploring it before I can give a fully informed opinion. At this point, I haven't run into any downsides.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

PM
Peter McNally

Design, 1-10 employees

Less than 6 months

5.0

“clean interface”

Pros

Right from the start it felt very user-friendly even when handling more involved tasks. The interface is clean, the conversations feel natural and the customization options make it simple to build exactly the kind of AI interactions I need. I also really appreciate how fast it completes tasks and how adaptable the bot training features are.

Cons

A few of the more advanced features would benefit from clearer guidance or more examples especially for anyone trying to take the platform further and get the most out of everything it offers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Financial Services, 1-10 employees

Less than 6 months

5.0

“Helps with lead generation”

Pros

Adding it to a website is a solid option especially with the one-time pricing model. The chatbot integration works well across different sites and it's been useful for capturing leads and helping with lead generation.

Cons

Getting everything set up can take a few tries because it doesn't always work properly right away. At times, I've had to go back over the setup more than once before it started working correctly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

DGJG
Dr. George J. Georgiou

Alternative Medicine, 1-10 employees

Less than 6 months

5.0

“smart AI learning from our content”

Pros

it uses AI and can learn from the materials you provide, whether that's content from your website URLs or other documents you upload.

Cons

It would be even better if we could create custom avatars like using a photo of the website owner. Having the option to upload a cloned voice for the avatar to speak with would also be a really nice addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
Sam Merchant

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

“Top-notch support and avatar variety”

Pros

Getting it set up and deployed was pretty simple. On top of that, the customer support has been excellent. There's a wide selection of avatars to pick from and the voices sound quite decent as well.

Cons

The lip-sync is slightly off at times though I'm still testing different avatars. I'm also still working out how to use the custom voice feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

JF
Jelm Franse

E-Learning, 1-10 employees

Less than 6 months

5.0

“enjoyable experience”

Pros

Getting this bot up and running was simple and it's actually fun to keep feeding it information and testing how well it learns. I use it on my website to help visitors find different pages and they can ask all kinds of questions that the bot answers based on the extra information I've added to train it.

Cons

I don't care for the upselling around extra features. If you want to remove the "made by" logo, the price jumps to several times the original cost of the base version.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MR
Mirko Röthe

Internet, 1-10 employees

Less than a year

5.0

“wide selection of avatars”

Pros

There are lots of options for building chats which I really appreciate. Being able to take a ready-made chat tree for a selected topic and then customize it the way I want makes creating a chat much faster. There's also a wide selection of avatars so it's usually possible to find one that fits almost any situation.

Cons

It only allows up to two branches in a chat. If more branching options were available, the chats could cover a wider range of topics.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

SE
Sean Eastman

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Useful tool”

Pros

With all the options available now especially the AI in Smart Chat, the platform has become really useful. I can set up campaigns for my own business as well as for clients whenever needed and I'm also able to create Greenscreen backgrounds for more visual customization.

Cons

They delivers excellent products overall. The only thing I'd really like to see is everything brought together into one dashboard or UX interface for users who rely on multiple tools.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Management Consulting, 1-10 employees

Less than 6 months

5.0

“Worth every penny”

Pros

Just picked up HumanBot not long ago and I'm already really pleased with the features included. It feels like excellent value for the price especially since there's no monthly subscription like with so many other tools out there.

Cons

Human bots and voice options feel a bit outdated. If that gets improved, HumanBot would feel like a truly complete tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

MS
Mark Sanche

Consumer Goods, 1-10 employees

Less than 6 months

5.0

“customizable avatar”

Pros

Setup is simple and the platform is very user-friendly. With the Unlimited version, you can personalize your avatar extensively and even upload your own image. In AI mode, it can absorb the content from your website and learn about your business. You can choose between AI avatars or building a structured tree of questions and answers. The chatbot also lets you include links, images and videos. There are no monthly fees, the customer support is excellent, the commercial license is included for selling chatbot services to clients and all data stays safe and secure.

Cons

the basic version doesn't include all the features that come with the Unlimited plan. That's understandable, of course and it really depends on how you plan to use HumanBot. The AI avatar isn't part of the basic package and neither are the more advanced customization options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8