INO CX Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Retail, N/A employees
More than a year
“Rapid rollout and strong start”
Pros
The first big advantage is how quickly it can be implemented.
Cons
User administration and tracking results are fairly complex.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Financial Services, N/A employees
More than a year
“easy to get used to”
Pros
Our teams had no trouble getting comfortable with the tool and the administration side was just as simple to handle.
Cons
The banner keeps changing as new versions come out which can make it a bit more complicated to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, N/A employees
More than a year
“Flexible team scheduling”
Pros
We use this solution for our support operation that runs 24/5 and it has been very flexible when it comes to managing teams and handling our sometimes complicated schedules.
Cons
We use the product through WebRTC but unfortunately we experience frequent disconnections. That means we have to keep checking constantly that the connection is still active so we do not miss any calls.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7