InsertChat Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Not Specified, 11-50 employees
“Fast answers and handy images”
Pros
It has been really useful when I need quick answers and fast help solving problems. The interface is simple to use which matters a lot when I'm trying to get things done without wasting time. It's been a reliable go-to for helping with all kinds of tasks and I've also gotten good use out of it for creating images for my social media especially anime-style ones.
Cons
The typing response can feel a bit slow at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Oil & Energy, 101-500 employees
“Useful for keeping customers engaged”
Pros
Getting it up and running was one of the simplest parts for us especially when we needed to add AI chat and live chat to our website quickly for business use. The interface feels very clean and the bot builder is simple enough that no technical background is required. The mix of automation with a manual handoff to a live agent works really well too since it creates a smooth switch from the AI chatbot to a human agent which has been very useful for lead capture and keeping customers engaged.
Cons
Even though the platform is user-friendly, it starts to feel somewhat limited when you look for more advanced customization compared with other enterprise-level chatbot tools. The AI responses work well enough for basic use cases but once conversations get more complex, the platform shows its limits. At that point, it needs more manual tuning and additional integrations to handle those scenarios better.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Financial Services, 101-500 employees
“Improved my communication”
Pros
This tool has really helped me improve how I express myself, both in my professional work and in my personal life.
Cons
it's often quite slow and takes a long time to think before giving an answer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10