InvGate Service Management Reviews

Pros

It provides a dependable and hassle-free service experience for both clients and companies.

Cons

It is still missing proper AI integration.

Pros

Working with this software has been pretty simple. The interface is user-friendly and the ticketing and reporting tools are quite capable. It has clearly helped organize the way we handle IT support.

Cons

Having more interface customization options would be nice. I'd also really like to see broader integration support for third-party tools.

Pros

The way it handles service catalog creation is really useful and user-friendly and it helps speed up the processes the company needs. It's also worth mentioning that the technical support team is efficient and quick whenever any issue needs to be resolved.

Cons

There's very little that needs improvement and with each update the application keeps getting better.

Pros

Really strong customer support and it's simple to use when working remotely. I appreciate it a lot and definitely recommend it. It's flexible and compares well with the best CRM tools.

Cons

It's a very solid product for remote work and honestly I haven't run into any problems with it.

Pros

I've appreciated how well it automates tasks and workflows. That really helps customer service teams spend more time solving issues and keeping customers satisfied instead of getting stuck doing administrative work.

Cons

Comes with a learning curve. It's a powerful tool with a wide range of features but it can be challenging to learn for users who aren't already familiar with IT service management.

Pros

The visual design and color combination on the platform feel very well balanced which helps users avoid feeling overwhelmed and makes it much quicker to get comfortable using the tool.

Cons

It still can't be tailored to match the company's needs 100%.

Pros

Getting this platform up and running was very simple and using it has been just as simple for non-technical people. With only a short introductory session, users were able to start working with it without much difficulty which was especially noticeable with older users. I really think this is the right direction for them to keep following: maintaining simplicity for both implementers and end users. From that perspective, it feels like a very smart sales strategy as well.

Cons

What feels missing is more detailed and advanced information or tutorials. I did have access to the knowledge base which includes plenty of tutorials but many other agents do not even know it exists so it definitely needs better visibility for interested agents. It is true that this year they increased the amount of training and also released an implementation guide but I still think it would be beneficial to make those resources public or place them somewhere non-technical users can easily access. That would help people understand the tool better and would also make implementation changes more transparent especially if they were communicated more openly through their social media channels.

Pros

The implementation process was very simple, the learning curve is minimal and they keep adding new features on a regular basis.

Cons

Workflow processes only allow sequential actions, not parallel ones.

Pros

What I've liked most about it is how deeply the SLAs can be customized.

Cons

integrating it with external systems can become somewhat complicated.

Pros

Choosing this software has been a very pleasant experience. It's an excellent option at a very good price and it's very simple to handle and implement. The support team has also been very good throughout.

Cons

Overall there really isn't anything I dislike about it. I consider it an excellent option.

Pros

Getting it up and running was simple and the user interface feels much more user-friendly than the product we were using before.

Cons

It does have some limitations when it comes to reporting and workflows are missing version control.

Pros

Its versatility really stands out especially when it comes to creating tickets, generating statistics and putting together reports. The platform is also very user-friendly so handling these tasks feels simple and practical.

Cons

I would change the amount of time an inactive concurrent user can remain in the system before being logged out. Right now it allows up to 20 minutes and I think 10 minutes would be enough to remove an inactive user.

Pros

We had no difficulty setting it up. You just install the agents on the devices and they connect to the cloud and send back the equipment information without much effort.

Cons

The dashboard template is too limited and can't really be customized or adjusted.

Pros

It's a practical tool with solid functionality and working with it feels simple. The reporting features are useful and the inventory management side is especially helpful for keeping things organized.

Cons

it doesn't have a responsive option for printing the asset list assigned to each user.