Jimo Reviews

Pros

We rely on it to build onboarding flows for our SaaS product and customize customer-specific experiences such as banners and buttons. Our clients need to grasp the software right away and the tours feature does an excellent job of making that happen. The part I appreciate most is being able to create those experiences directly from the product frontend. Without that, I'd need to open tickets for the development team then wait through a long implementation and QA process. For running small experiments or adding targeted elements like buttons for specific clients, it has easily been the most effective option. Getting started was fairly easy, with only a few lines of code at the beginning and while passing all the audience data into the platform took some extra work, that was really just a one-time effort once we had a clearer understanding of how everything worked.

Cons

Dashboard could be more simple to navigate. Since all creations aren't visible in a single place and instead are split across sections like banners and tours, finding what you need can take extra time.