JRNI Reviews

Pros

Since putting it in place we've been able to align queue management, optimize staffing schedules and improve the customer experience during busy periods. The booking tools work easily and the real-time scheduling features have helped us manage expectations better while keeping our service standards high. The biggest difference though, is the support and consultancy, they've been consistently proactive, quick to respond and genuinely insightful.

Cons

Honestly I don't have any complaints. They've taken the time to understand our business and how we work and they actively listen to our feedback and use it to keep improving the product.

Pros

Booking appointments with bankers and arranging meeting sessions is very convenient for customers across different channels. It also helps bankers personalize each interaction based on customer profiles, products and preferences. On top of that the feature delivers useful, actionable data around appointment volume, customer behavior and service performance. Their support team has also been very responsive and dedicated, replying quickly and staying proactive whenever we need help.

Cons

One drawback for us in the USA is the time zone difference since their team is based in London although they do adjust most of the time.