“Fast, reliable and user-friendly”

Pros

Using it has been very easy for our team. It's fast, reliable and overall an excellent program for our company.

Cons

At this point there really isn't anything negative to mention. Everything has been working well for our company.

“Personal bulk texting”

Pros

Sending texts to multiple people at once without creating a group message is a really useful feature and makes outreach feel more personal.

Cons

Once a conversation gets closed, it can be pretty difficult to track it down again. I'm also not a fan of only being able to stay logged in on one computer at a time. It would be much better if multiple computers could be logged in.

“helpful reservation sync”

Pros

It does a great job of keeping us aligned with our SPI program for guest check-ins and check-outs and it helps us match active reservations while clearing out old or expired ones. We can also email guests whether they are already on the property or still on the way which is really useful for sharing upcoming activities or any special notices they need to know about.

Cons

One frustrating issue is that some of the tags used to show which exchange company a guest came from do not always stay in place. GPX is the biggest example. You can add it one day and by the next day it has disappeared. That ends up wasting time because we have to go back and look up guest details that should already be there when we need them.

“Useful guest messaging tools”

Pros

Being able to send pre-arrival messages to every incoming guest is really useful and it makes communication with our guests much easier.

Cons

Getting it synced with Opera is a bit complicated.

“text orders transformed everything”

Pros

Back when we were only handling 20 to 30 text orders, weekends were a mess. I had two employees tied up on the phone just taking pickup and delivery orders and customers constantly complained about busy lines or being left on hold. People were waiting far too long for their orders and the parking lot would fill up fast. Once I really started pushing the Text your order service, everything changed. Now we get around 100 to 140 orders by text, we're doing more business with fewer employees and customers are extremely happy. If 10 customers come in, usually 6 or 7 have already texted ahead and within 2 to 4 minutes almost everyone is back out the door. The parking lot no longer stays packed, either. On top of that, customer service has been fantastic, every time I've called they've resolved the issue.

Cons

It's been perfect. Thanks!

“Fast guest communication”

Pros

We really appreciate how quickly and efficiently it lets us communicate with guests.

Cons

Getting Zings configured can sometimes be a bit challenging because there are so many options but the support team is always quick to respond, knowledgeable and happy to help.

“Familiar texting feel”

Pros

It functions a lot like the standard texting app you'd normally use on an iOS device so it feels very familiar right away.

Cons

Filters were a bit confusing at first and took a while to understand.

“Quick guest messaging win”

Pros

Getting started with it was very easy and being able to send one message to all guests at the same time is really convenient.

Cons

One thing missing is the option to create group message threads.

“Handy features and fast replies”

Pros

Using it feels very easy and the quick reply buttons are especially useful. I can also add categories and notes to each contact which helps a lot with staying organized.

Cons

Now and then alerts can slip by unnoticed especially if the computer volume is turned down. That said there are follow-up reminders that help make sure nothing gets missed.

“guest messaging works brilliantly”

Pros

Being able to communicate just about anything with guests is the part I appreciate most about this software and it also makes it very simple for guests to reach us. A lot of the time, guests would rather send a text than make a phone call so that feature is especially useful.

Cons

None everything has been good and every part of this software works really well.

“Guests love the texting option”

Pros

Texting has been a huge hit with our guests. These days, most people prefer communicating by text so they really appreciate having that option instead of needing to take a phone call.

Cons

I can't think of any downside. It has been amazing across the board.

“Faster customer replies”

Pros

Compared with email, this is much quicker. Our customers respond 100% faster here than they do through voicemail or email.

Cons

Figuring out how customers can opt out has been the hardest part to work through.

“excellent guest communication tools”

Pros

Running a condo property with this has been a really good experience because it's so user-friendly and fits our needs well. One of the biggest benefits is being able to send a message to every guest at once during an emergency. When our power went out last week, we were able to open the app on our phones right away and keep everyone informed without any hassle. It also makes everyday communication much simpler, from welcome messages and guest requests to departure reminders and a lot of that is automated. It takes very little effort on our side while still keeping communication with guests consistently high.

Cons

One area that still gives us trouble is the automated welcome messages through HotSOS. It doesn't connect directly with our hotel's PMS for SMS so we have to rely on HotSOS and that sometimes leads to communication errors.

“Texting responses have been perfect!”

Pros

Since joining my new company two months ago this has been incredibly simple to pick up from the very first day. Reaching out to prospective clients by text has gotten me much better responses than phone calls. Adding new contacts is quick and the alerts when someone texts back are really helpful.

Cons

At this point I do not have any complaints about it. It has been so simple to use that I even installed it on my phone which lets me text clients while I'm out meeting them at properties.

“Keeping clients connected”

Pros

Being able to stay connected with clients and keep everyone updated on what's happening has been really valuable.

Cons

One frustrating part is that notifications still come through at night even when I switch on night mode which can bother other people. It's also hard to stay on top of everything when around 30 different people are messaging every day though we're still trying to find a way to manage that better.

“quick customer outreach wins”

Pros

Using it has been very easy and the customer support has been outstanding. Whenever questions come up the team responds quickly and gives thorough answers. It helps us connect with our customers much faster than the old back-and-forth of phone tag, voicemails or emails ever did.

Cons

There really are no major downsides to mention. Once in a while, we ask about a feature that is not available yet and those requests get passed along to the team for possible future development.

“Faster customer texting workflow”

Pros

One feature that has worked really well for us is letting our technicians in the field text customers updates about their service. When customers reply, those messages are sent straight to the office which helps us respond much faster.

Cons

From what I know video messaging still isn't supported.

“Versatile platform”

Pros

This platform has been versatile, adaptive and user-friendly for our team. Getting employees trained took very little time which kept onboarding costs low. Whenever extra training has been needed the IT team has stepped in and handled it well. They've been responsive and supportive throughout.

Cons

One area that could be better is the exportable reports in the analytics that come with the system.

“Guest messaging that works”

Pros

It's been an excellent way for us to stay in touch and communicate with our guests.

Cons

There's nothing I dislike about it. It's an amazing app and after using it for months, I haven't run into a single issue.

“Big boost for team productivity”

Pros

Since we started using this software, incoming phone calls have dropped by more than two-thirds and our team has become noticeably more productive.

Cons

My only complaint is that it could be quicker. It still feels a bit sluggish when a high volume of messages is coming in and going out and I'd also love the option to attach multiple images or PDFs to outgoing messages.