“Friendly interface”

Pros

Easy to use platform and the communication features work really well. The interface is also very user-friendly so it doesn't take much effort to get comfortable with it.

Cons

It would be even better with more flexibility when it comes to handling multiple phone lines.

“fast client messaging”

Pros

It's a quick and convenient way to send texts and stay connected with clients.

Cons

A few plans don't offer enough storage space for attaching files or pictures.

“Powerful messaging automation”

Pros

Being able to automate and schedule messages going out to hundreds of clients has been a huge help. It gives me a very efficient way to keep communication personal without having to spend hours texting people one by one throughout the day.

Cons

Getting everything set up and running properly does take a fair amount of time.

“simple platform and stellar support”

Pros

After about two years of using it we're still very happy with it. The platform is simple to work with the uptime has been consistently reliable and the account management has been outstanding. It really feels like a well-managed company.

Cons

One thing that's still missing is the ability for AI to reply to customer texts using sentiment analysis. That said, we've been told this feature is already being worked on.

“Reliable real-time messaging”

Pros

Messages are delivered to the recipient in real time which makes communication feel immediate and dependable.

Cons

I'd really like to see more flexibility with scheduled notifications in the future. Specifically, it would be helpful to send a message with a delayed delivery of up to a week.

“better tenant communication”

Pros

Keeping in touch with both current tenants and prospective ones is really easy which makes communication much more efficient.

Cons

Option of more filtering options could be better since the current selection feels a bit limited.

“In-house messaging is fantastic”

Pros

One feature I absolutely loved was the in-house messaging. All I had to do was type a new message using the right word and it let me send it to all of our in-house guests at once which was incredibly convenient.

Cons

The program was very simple to use.

“Helpful for the whole team”

Pros

It's very easy and genuinely useful. Everyone in our company uses it and it makes our day-to-day routine much more accessible.

Cons

I haven't come across anything I dislike.

“fast customer outreach”

Pros

A really effective tool for reaching customers quickly and without hassle.

Cons

There's honestly nothing I dislike about this software.

“Useful internal delegation tools”

Pros

One thing that's been really useful is being able to route and delegate communications to team members internally.

Cons

A downside is that some backend reports depend on whoever the conversation is assigned to when the report is generated. That can skew certain user efficiency metrics and make them harder to measure accurately.

“Simple to use and teach”

Pros

This app is really easy to use and showing other users how to work with it doesn't take much effort at all.

Cons

One thing that would make it even better is having a place to schedule text messages for the whole week in advance.

“quick client communication”

Pros

Using it has been very easy and I really appreciate how it keeps me connected with my clients while making my response time almost immediate.

Cons

Nothing comes to mind at the moment.

“Personalized guest texting that works”

Pros

Having message templates in place makes it really quick to text guests for all kinds of situations. It's also very simple to adjust those templates on the spot so the messages feel more personal and less generic. A lot of our hotel guests are genuinely surprised when they realize they're actually chatting with hotel staff on the other end. Another feature I really appreciate is that the system automatically closes text threads when the reply is just something brief like "thanks" or "great."

Cons

Recently we've run into a few minor hiccups with opening messages and notifications haven't always worked even though they're permanently enabled. That said, I suspect part of it may be related to Chrome rather than being entirely an issue with it itself.

“Fast messaging”

Pros

For me using it has been easy, communication is quick and the connection with HOTSOS is really useful.

Cons

I do wish it could also connect with Opera so guests could be checked out automatically by texting OUT. A built-in GIF option would help too since guests often reply with them and we currently have to look elsewhere to send one back. It would also be nice to have more emojis available.

“instant client connection”

Pros

One of the best things about it is being able to reach clients right away especially when they can't pick up a phone call for one reason or another. It's been really helpful for staying in touch when speaking by phone just isn't possible.

Cons

Getting comfortable with all of its features and how everything works did take a bit of time at first.

“quick support”

Pros

Getting started with it was easy on both the business side and the client side. It offers plenty of options for setting up automated texts and templates which makes replying much faster. There are also multiple ways to receive alerts and the customer service/IT support team has been excellent. They reply quickly and are always very helpful.

Cons

At times the automation can fall out of sync but the Help Customer Service team responds very quickly.

“Client texting that just works”

Pros

It covers everything we need for texting and keeping up with client requests and it's very simple to manage on a daily basis.

Cons

One limitation is that it can't automatically split a long text into 2 or 3 separate messages before sending.

“cost-effective customer messaging”

Pros

Using this has been a simple, budget-friendly way to stay in touch with customers. Honestly, I don't know why every business isn't using something like this.

Cons

The reporting could definitely be improved although it still gets the job done for what I need.

“guest info keeps everything connected”

Pros

Having all the guest information in one place makes it much easier to stay in contact with them and enter their requests without missing anything.

Cons

It would be even better if the system could clearly show which guests are checked in and which ones are not.

“Powerful tags”

Pros

The tags have been a lifesaver. Segments are especially helpful for time-sensitive touchpoints and building stronger relationships at the right moments. Honestly the whole app has been really valuable to use.

Cons

This tool still feels limited when it comes to SMS, voice messages, GIFs and a few other more niche types of interactions.