“Guest messaging made simple”

Pros

Keeping in touch with guests is really easy with this. It makes communication feel simple and hassle-free.

Cons

Contact import feature has a few issues although adding contacts manually works just as well, if not better.

“helpful for client contact”

Pros

This software works really well for administrative contact management and collecting information from clients. It's also very user-friendly for customer contact support and handling scheduling tasks.

Cons

One issue is the frequent loading delays. On top of that the software doesn't let you schedule tech support for a specific day.

“Quick customer texting wins”

Pros

Being able to send text messages to customers quickly has been the biggest advantage for me with this software. Customers really seem to appreciate getting short updates about their orders instead of having to deal with a phone call or email.

Cons

Facebook Messenger option is another useful way to connect with customers but it definitely came with a learning curve at first especially during the initial setup. Once that was done though, using it started to feel completely natural.

“useful guest messaging tool”

Pros

It's been a really useful way to stay in touch with guests and clients, whether we need to send them information or they want to make requests. We use it to let guests know when their rooms are ready for check-in and they can also message us for extra amenities like towels. Another plus is how quickly we can pull up a guest since it connects directly with our Opera system and automatically brings in their phone number and details.

Cons

One frustration is that the website times out pretty often so we end up refreshing the screen a lot just to see updated conversations. The system also has occasional downtime for updates and it always seems to happen overnight.

“Better client communication”

Pros

One thing that really stands out is how simple it is to use and it makes communication with clients much more manageable. I also believe it will help us make sure clients actually show up for court especially in cases where the addresses they give us are incorrect or outdated.

Cons

I haven't worked with this software long enough yet to point out any features I dislike. At this stage, everything has been going very well.

“simple sub for scheduling”

Pros

Using it to reach customers for appointment confirmations and set up dates has been very easy. It also keeps everything organized in one place which makes it simple for multiple employees to access the same information.

Cons

Each conversation can take a while to load although that may be more related to the internet connection or operating system than the software itself.

“Helpful member texting features”

Pros

Staying in touch with our members has been really convenient because we can text back and forth whenever they need information or details about the club. It also gives them the option to message us with reservations or ask questions about the activities happening that day.

Cons

We'd really like the ability to send images to our club members. For example, it would be helpful to text flyers or photos from the club especially since some members have asked us to send them pictures from past events.

“Department-based group messaging”

Pros

Being able to send group texts and organize people by department is really useful because messages end up reaching the right teams and the right individuals.

Cons

Using it on an Android phone either isn't possible or is extremely difficult. The app also has quite a few bugs and the editing window is far too small.

“Guests love the texting features”

Pros

Guests have responded really well to the service and it has helped our team reduce order wait times. The text message marketing has been especially effective too, whenever we send out a bulk message, we usually get a strong response.

Cons

I'd really like it to integrate with my POS. It would also be better if the scheduling times could be set in at least 15-minute windows.

“Better guest communication”

Pros

The biggest advantage of this software is how much it improves communication with our guests. It makes it quick, simple and convenient to share anything we need all of our guests to know.

Cons

One issue is that loading our contacts into it from the SPI Orange System we use can sometimes be a bit difficult. That said, it has improved a lot and compared with all the other excellent things it does, it feels like a pretty minor problem.

“easy texting for hotel guests”

Pros

As more people prefer texting over phone calls these days, this program gives us a convenient way to send simple information to guests at our hotel.

Cons

It does have occasional glitches where some guests receive the same message more than once and at times their room numbers do not update correctly.

“Powerful and flexible outreach”

Pros

Using this software has been really convenient because it combines simplicity with strong functionality. I can log in from either my computer or my phone when I'm away from my desk which makes it very practical on the go. Choosing a specific target audience or switching between different audience types is also very easy. On top of that the customer support has been excellent.

Cons

No cons so far.

“simple guest alerts”

Pros

One of the most useful parts is being able to flag details about guests, like what type of guest they are, whether they're staying in different areas of the resort or if they're dealing with any issues during their stay. Since everyone who has access can see those alerts, it really helps keep the whole team informed.

Cons

It would be better if there were a way to text between departments internally and it's also limiting that only one phone number can be linked to a guest profile.

“Color-coded tags and handy notes”

Pros

Feature I really love is the internal notes. They make it simple to share important information and I also use them as reminders. The color-coded tags are another big plus and help keep everything organized at a glance.

Cons

The part I don't care for is that when a lot of texts come in at once the last open message disappears for a moment. We're still able to work around it by using the search bar but it can be a little frustrating.

“Resident texting is a win”

Pros

Being able to text residents about balance due letters has been really useful and I can also message prospects to confirm their appointments which helps a lot.

Cons

Navigation is not as simple as it used to be especially when searching for residents. The older version was much simpler to use and both my staff and I feel the same way.

“Handy group messaging features”

Pros

The interface is easy and the features are simple to use. Being able to send group messages while still receiving each reply separately is something I really appreciate.

Cons

Contact import process could use some improvement. It would be helpful to have an option to undo the most recent import and the pricing feels a bit on the high side.

“Quick messaging”

Pros

Replying to messages is fast and simple and adding contacts doesn't take much effort either. The tagging feature is especially useful because you can tag a representative and let them view their own messages directly.

Cons

What I like least is that unread messages sometimes disappear when I click on them. When that happens, it becomes frustrating and really difficult to track those messages down again.

“Instant guest messaging”

Pros

One of the best parts of this software is how quickly it lets you connect with guests. As soon as someone replies, you get an update right away which helps make sure no message gets overlooked. Sending a text is simple since you can just type and respond and that makes the whole interaction feel much more natural and convenient. With how much communication today happens through texting and social platforms, this feature feels especially useful and works really well for both our team and the guests.

Cons

One thing I liked the least is how notifications keep coming even when a guest only sends a quick "thank you" or "you're welcome." If you do not reply again or manually close it out by confirming the system keeps alerting you. It would be much better to have an option to end the conversation without needing to be the last person to respond.

“reliable guest communication”

Pros

It's been fast and dependable especially when communicating with international guests. The tech-based communication features are also a really nice addition.

Cons

A few of the automated replies are inaccurate which can confuse guests. At times, it also leaves them unsure whether they're speaking with us, an auto-reply or a robot.

“great guest-friendly setup”

Pros

Everything is easy and simple to understand and I can pull it up right away as soon as I begin my shift. Signing in is fast and the system isn't overly complicated. Our guests seem to respond well to it too.

Cons

Sometimes I don't notice the alert immediately. I don't want guests waiting too long for a reply so even though the system works really well overall, it would be better if there were a beep or ring on my computer.