Daniel C.
Not Specified, N/A employees
“Helpful analytics”
Pros
Using this tool has been a really positive experience for our team because it has helped us track and measure customer experience quality effectively. My favorite parts are the review congreatation and word bubbles features since they provide a clear overall view of customer responses at a glance. It's simple to work with the analytics are highly relevant for understanding customer experience and the support team has been consistently helpful as well.
Cons
There's nothing major to complain about since it fits our use case very well. If I had to suggest one improvement, it would be more advanced NLP capabilities. It would be even more useful if the insights section could intelligently scan feedback from hundreds of customers and recommend possible workarounds on its own.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8