Milldesk Reviews

Pros

Getting the services and workflows up and running is very simple and the platform offers plenty of indicator reports that are really useful for analyzing team performance and understanding demand patterns.

Cons

It is not very customizable. It works as a ready-made platform that can handle many different types of requests but there is not much room to go beyond what has already been built.

Pros

The convenience and speed in every support interaction have been excellent. The support team is a huge differentiator especially Katiane, who has always helped me extremely well.

Cons

At this point, I don't have any complaints. I probably need to explore more of the features it offers since right now I only use it for customer service interactions.

Pros

Whenever we need help, the support team responds well overall and in day-to-day use the service really delivers. The tool has been genuinely useful for what we need.

Cons

I don't have any negative points to mention. The service meets our needs and we haven't had any issues or setbacks so far.