“all-in-one IT routines hub”

Pros

Having everything I need to track IT routines in one place has been a big advantage. There are so many features available that I still haven't had the chance to explore everything yet.

Cons

I don't have much to complain about here. If there's one thing I'm not a fan of, it's the light theme but since I can switch to dark mode, that works really well for me.

“Organized reports and tickets”

Pros

At this point it covers the main needs I have inside my company. I need to generate service reports and before using it that was practically impossible because of the volume. Now that I've implemented it, users open their own tickets, I only step in to handle the resolution and it produces the full monthly report of everything that was done. For me, it has been nothing but a gain.

Cons

It still needs a place to generate QR codes for the registered assets and display some basic information about them. That way, I could also use it as a simple fixed asset management tool.

“Highly productive platform”

Pros

It brings together everything I need in one place, including remote access, inventory management, a ticketing system and device control. The interface is very well organized, simple and modern. On top of that the platform is extremely fast in daily use which makes routine tasks easier and helps boost productivity. Up to this point, I haven't come across anything that I dislike.

Cons

At this stage I haven't noticed any negative points or features that bothered me. The platform meets our needs very well, runs reliably and delivers exactly what it promises without showing any apparent flaws or limitations.

“great interaction and sharing”

Pros

For client interactions it works really well for sharing files and links related to requests that are open with the team.

Cons

Databases made available for integrations should include more detailed historical information especially for teams that need to build reports and views in Power BI or other tools.

“Clear useful dashboards”

Pros

Interface is easy to understand which makes the platform pleasant to use. The dashboards are also really good and help a lot when it comes to viewing and tracking tickets.

Cons

Service and ticket flow is quite complex with too many fields to fill in and a lot of steps throughout the process.

“Reliable centralized control”

Pros

Having all the information centralized in one system makes organization and data control much better. The platform is stable and dependable overall, with a low rate of failures and great performance. It also offers good flexibility since it can handle different needs and be adjusted to various types of operations. On top of that the reports and clear information really help with planning, monitoring and making decisions.

Cons

One limitation is the dependence on internet access because in online environments any connection instability can affect usability. Also, when updates are released, changes to the interface or features can require some time to get used to and adapt.

“Excellent layout with smooth ticket flow”

Pros

Layout stands out and I really appreciate how the ticket workflow is organized, from the way requests are distributed to how the system measures and tracks hardware.

Cons

Its biggest weakness is the operational complexity and the infrastructure it requires. It makes more sense for handling large volumes of data, where the high performance justifies the difficult setup but it is not the best fit for simple prototypes or smaller projects.

“Faster service and inventory”

Pros

Speed of ticket management is one of its strongest points especially because of the ability to customize categories and subcategories. SLA management also helps a lot with controlling service and the equipment inventory features make the daily routine much easier.

Cons

Contact management and opening tickets through the portal could be simpler. Today, most users still prefer to submit their requests by email.

“Modern platform”

Pros

This tool is simple, updated, modern and very simple to use. You can also tell that the team really cares about customer feedback and the product's continuous improvement.

Cons

We've been using Mivlvus fully for about a year and it has met our expectations and even exceeded what we expected.

“Complete excellent reports”

Pros

It's a very good and complete application. I ended up moving from the company because I needed a solution that could deliver truly complete reports and the reports in it are excellent.

Cons

So far I really don't have anything to complain about. I've been using it for a little over a year and I haven't had any problems with the platform.

“great device management”

Pros

Interface feels very simple and opening or closing tickets is really easy. It also offers excellent features for device management which makes administration much more practical.

Cons

One area that could be improved is the remote connection to devices, along with the side menu. Sometimes when I move the cursor over the menu, I end up getting a bit lost between the options.