Last Updated
Overview
Milvus is a comprehensive IT Service Management (ITSM) system that combines help desk ticketing and IT asset inventory. While its user interface can be improved further, its powerful integration of asset tracking and automated SLA management significantly outweighs this, making it compelling for optimized IT support.
Milvus Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Milvus Features
Workflow And Time Tracking
The system provides accurate monitoring of billable hours for services using built-in task management and time tracking tools. It aids with ensuring compliance and visibility while eliminating costly rework and manual processes.
Project Management
Milvus seamlessly integrates project management capabilities with its existing ticket management workflows. It allows businesses to manage project demands just like support tickets, maximizing the efficiency of current human resources and eliminating the need for new training to begin project execution.
Omnichannel Channel Management
This feature centralizes customer service by allowing users to receive, organize, and respond to demands originating from all customer contact channels within one unified interface. This consolidation ensures agents have complete visibility and prevents requests from being missed, significantly boosting team productivity and organization.
Integrated IT Asset Management
This platform allows teams to centralize hardware and software inventory for total infrastructure control. Users gain real-time visibility and can manage costs, licenses, and the complete lifecycle of all IT assets directly from the single ticketing and management platform.
Pros And Cons of Milvus
Pros
Dual IT service and asset management
Multi-channel support for all requests
Customizable dashboards and reports
Cons
Graph extraction feature can be improved as reported by users
Implementation of inventory functionality may necessitate guidance
Milvus Reviews
Total 71 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars89%
4
Stars11%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Kelviny A.
Information Technology and Services, N/A employees
Less than a year
“convenient web access”
Pros
Being entirely web-based makes access much more convenient since I can use the system securely and practically from anywhere. The tools are complete and well organized and the reports are accurate and dependable which helps a lot with management and decision-making. Remote access and the way tickets are organized are also major advantages.
Cons
The interface could feel a bit more modern and simple in some modules. On top of that, small performance improvements in certain routines would make the overall experience even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Douglas C.
Farming, N/A employees
Less than a year
“well-organized layout”
Pros
It's extremely versatile and well organized which makes it practical for all kinds of everyday situations and very useful when something out of the ordinary comes up.
Cons
I don't really have any complaints about using it. If anything the reports could be improved a bit and made even more functional.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Eduardo H.
Information Technology and Services, N/A employees
Less than 6 months
“Remote access and inventory”
Pros
Here at the company the features that help us the most are inventory management and remote access although there are plenty of other tools that support our routine as well, like internet link monitoring and ticket control.
Cons
Every request we've had has been handled quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does Milvus support?
Milvus software primarily supports English, and Spanish.
Does Milvus offer an API?
Yes, Milvus offers an API.
Who are the typical users of Milvus?
Milvus features are used by IT service teams, technical support agents, and administrators in organizations of all sizes.
What types of pricing plans does Milvus offer?
Milvus price starts at $15/user/month for Talk Profile, Ticket Profile at $25/user/month, and IT Profile at $35/user/month. Get a detailed Milvus cost breakdown tailored to your specific requirements.
Does Milvus have a mobile app?
Yes, Milvus does offer a dedicated mobile app.
What other apps does Milvus integrate with?
The software supports integration with OpenAI (ChatGPT), Zabbix, BomControle, Whatsapp, Telegram, Google Users, and Office365 Users.
What level of support does Milvus offer?
Milvus offers support via FAQs section, Whatsapp chat, telephone, live chat, email and ticket scheduling.