Motadata Reviews

Pros

The asset tracking workflow is detailed and really helps with managing equipment and keeping everything organized.

Cons

It would be even better with added functionality to attach tagged pictures to each piece of equipment.

Pros

Working with this product has been excellent. It includes all the components needed for an effective ITSM solution and does the job really well.

Cons

Nothing to point out at the moment, the product has been performing superbly.

Pros

Having service desk/help desk, asset management and patch management all in one platform has been really valuable for us. The user experience and overall performance are noticeably better than the other vendor tools we evaluated. It only took about two weeks for our agents to get comfortable and become well versed with the software which says a lot about its usability. The multi-channel service delivery is another strong point especially with the built-in chatbot and chat features.

Cons

The one thing I'd still like to see is support for third-party patching included as part of the patch management feature.

Pros

Its simplicity really stands out especially with the complete graphical view of the organization.

Cons

It runs on Linux and can feel a bit complex at first but once everything is set up, it becomes easy to use.

Pros

Easy to use and the GUI does a good job of presenting KPIs for the overall infrastructure.

Cons

Features and functionality still need a lot of improvement when compared with similar offerings from more established software vendors.

Pros

The platform is user-friendly and the customer support team has been very helpful. I also appreciate the timely advice they provide when needed.

Cons

One thing that could be improved is the website. It's difficult to find relevant administrative documents there so having a proper knowledge base would be really useful. The pricing details are also not available on the webpage which makes it harder to get information upfront.

Pros

It pulls in very comprehensive data from devices across the entire network which is a big advantage. On top of that, it offers an all-in-one feature set that feels very similar to having an SIEM in one platform.

Cons

At this point I still can't point to anything I specifically dislike about the software. It feels fairly unique in the market right now especially when you look at the combination of features and pricing.

Pros

One feature that really stands out in this application is how well it reports CPU and memory usage on SonicWall firewalls. We tested six other tools before this and none of them monitored our firewalls as effectively as this one does.

Cons

It still doesn't include everything I'd want though. Features like switch configuration backups and network maps with VLAN support, similar to what HP ProCurve Manager Plus offers, are missing and I already find myself missing that functionality.

Pros

The interface is laid out really well and the tab structure makes everything easier to navigate. I also appreciate the automated map creation for the host, along with the analytics that support collaborative reporting.

Cons

Support still needs improvement especially when it comes to resolving issues faster. The portal could also be more powerful and stable overall.

Pros

Every functionality requested in the tender is already available in the NMS software and that is the biggest advantage of this IT NMS.

Cons

The team still needs to build out the OSS/BSS stack so they can provide the complete end-to-end stack required in the tender.

Pros

There's a lot to work with here, flexibility, customization, great support, a broad feature set, multiple modules, supporting software and room to scale as needs grow.

Cons

It does need fairly capable hardware to meet the software requirements and there's still room for improvement in how flexible the different modules are and how well the full end-to-end solution comes together.

Pros

Interface is well organized and the tabs make everything easy to navigate. I also appreciate the automatic map creation for the host, along with the analytics that support collaborative reporting.

Cons

This is not a major issue and feels fairly normal for this kind of software but when new hardware is introduced, new MIBs have to be generated. That process can take about a day to complete.

Pros

Getting around the platform feels very easy and the dashboard features are genuinely useful. It's simple to discover different elements and pull realtime reports without much effort. I also appreciate that it's Linux-based and comes with a very easy licensing model.

Cons

Getting around the platform feels very easy and the dashboard features are genuinely useful. It's simple to discover different elements and pull realtime reports without much effort. I also appreciate that it's Linux-based and comes with a very easy licensing model.

Pros

Using one application I can handle log management, flow monitoring, reporting and more without jumping between different tools. It's the only platform I've used that can correlate, integrate and visualize all kinds of IT data through native apps in a single place which gives full visibility across a dynamic infrastructure.

Cons

I'd still like to see a few more features especially a unified dashboard and better alerts. That said, it can process log data from virtually any source and analyze it to spot threats, trends and support compliance requirements like PCI DSS, FISMA and HIPAA. It also has the ability to review stored logs for security issues and help remove threats.

Pros

Keeping an eye on servers and the network has been excellent with this tool especially considering how affordable it is. The support team has also been outstanding and that really makes a big difference for a product like this.

Cons

At this point I haven't run into any issues. Everything looks great so far and it seems like a very successful monitoring solution.

Pros

The platform brings multiple modules together in one place and covers pretty much everything an enterprise customer would need. It also offers enough flexibility to be customized based on specific user requirements which makes it even more valuable.

Cons

There still needs to be stronger market awareness around the product. More frequent webinars and events would help, along with better sales and pre-sales support. The product also needs stronger marketing efforts to build awareness among end customers.

Pros

Having everything in one dashboard for monitoring the network and logs makes the product very easy to use and the virtual appliance is probably the part I appreciate most.

Cons

It still needs more functionality especially deeper integration and better plugin support for Active Directory and hybrid environments.

Pros

It helps us correlate analytics across all our IT data and makes the IT team more productive. It also supports better and more accurate decision-making, improves performance through reporting, makes compliance easier to handle and helps us identify root cause analysis more effectively.

Cons

One limitation is that it doesn't support AAA features or include built-in RADIUS and LDAP authentication for wired and wireless networks.

Pros

One thing that's been really useful is the log management. It accepts data from multiple sources and supports different log formats which makes it much easier to analyze issues and understand what's actually going on. The help-desk style ticket management is also a nice addition and I appreciate how it keeps IT monitoring data clearly separated across network devices, server instances, virtual machines and cloud deployments.

Cons

Event correlation could definitely be better. The probes also feel limited since they only cover infrastructure and it would be much more valuable if monitoring extended into HCI and the application layer too. Another downside is the lack of auto-discovery for devices so every device that needs monitoring has to be set up manually by creating its own configuration file.

Pros

Using it day to day has been pretty easy and the reporting is one of the strongest parts. The unified dashboards are very useful and the platform scales well without slowing things down. It also covers a lot in one place, including log management, network, server and application monitoring, along with flow monitoring, contextual alerts and native apps for integrations.

Cons

One part that takes extra effort is the custom configuration. It also doesn't automatically discover devices so every device you want to monitor has to be set up manually by creating a configuration file for it.