NestDesk Reviews

Pros

Handling customer chats with it has been really convenient especially because I can create orders or draft orders right inside the conversation. Tagging products during a chat is also very simple and having multiple social channels combined into one inbox helps keep everything organized. I also appreciate that the customer's name appears in the conversation which makes replies feel more personal. Setting up the widget design was simple, sending macros is quick and the internal notes feature is very useful for team communication.

Cons

One thing that's still missing is the ability to see which products the customer has already added to their shopping cart directly within the conversation.

Pros

Getting started with it was quick and simple. It already feels like a big step up from other live chat tools because you can build an order right inside the chat and send the customer a URL to the draft order immediately. The team management side is also really useful especially being able to monitor staff interactions. We had been using the basic Shopify chat before but needed something more advanced without paying for yet another overpriced add-on. Honestly, we're extremely happy with it.

Cons

There have been a couple of minor issues with notifications and the pre-chat survey but the support team responds very quickly and works with you to make sure the app functions the way you want it to.