P3 HVAC Software Reviews

Pros

Interface has been pleasant for me to work with and I haven't had much trouble using the platform. Whenever I reach out about an issue or request a feature the support team is consistently responsive and helpful.

Cons

One frustration is the arbitrary limits on some customization options, like not being able to add whoever I want to my open call list or choose exactly which customers appear on the map for scheduling.

Pros

Compared with other software in this price range, this one gives the best value for the money. The program is very simple to use and I really appreciate the functionality it offers. The invoicing works really well and the workflow process is excellent. As long as users stick to the workflow, company efficiency really does improve. The ESM feature is better than anything else on the market right now especially considering the cost. I also love how the equipment sales proposals look and my customers clearly feel the same way. We have sold a lot of new HVAC systems because the proposals are detailed, polished and professional. Even when our prices are higher than other companies, customers still choose us because the proposal presentation looks so professional. On top of that the development team keeps adding new features and improvements which makes the program better month after month.

Cons

There are still a few areas that need improvement in the program. Right now they are working on new enhancements and I'm looking forward to seeing how those updates turn out.

Pros

Using it has been very easy, with plenty of customization options to fit different needs. The support team and customer service have also been excellent whenever help was needed.

Cons

Training is helpful but it could go a bit deeper in some areas.

Pros

Adding customers is easy and the system makes it simple to explain how everything works.

Cons

Only issue is that some repairs can be harder to find because they're labeled differently.

Pros

Paperless service tickets and invoices have been a big plus and the platform keeps getting updated with steady improvements.

Cons

Using it on my cell phone especially on my iPhone, is pretty tedious. When I tap on a customer from the calendar, it also doesn't open the call as expected.

Pros

Using it feels very easy and I really appreciate that the team regularly asks for product improvement ideas and then actually follows through by adding those changes into the software.

Cons

Missing phone integration is a major gap especially when it comes to marketing and tracking.

Pros

Overall, it's pretty user-friendly and the customer service has been excellent.

Cons

Estimates section is the part I like the least.

Pros

It works well for administration and office staff and the system is easy to use in day-to-day tasks.

Cons

One thing that slows us down is having to click into each invoice just to view it. It would save time to have a hover option when searching invoices so we could preview the invoice and see the tech notes without opening it. Another issue comes up with multiple work orders, we can't create a new invoice and assign it back to the original technician. Each work order has to stay on its own invoice so when we split up the technician's notes for invoicing, it ends up going to a POL instead of the tech which means they don't get credit for the call.

Pros

Scheduling new calls and adding new customers is really easy.

Cons

It's very simple to learn and the tech support has been helpful too.

Pros

Having used P-3 since its early days, I've been able to watch how much it has improved over time and honestly I only have positive things to say about it. It's been nice to see the steady progress and I just hope the updates keep moving toward a more user-friendly and better synchronized system that makes the sales process even simpler.

Cons

One issue is the synchronization between the technician side and the main portal. Another limitation is the lack of accessory options available to offer customers in the ESM.