Pluspoint Reviews

Pros

Messages from webchat, Instagram and Facebook DMs all come into a single inbox which keeps everything organized. The AI chatbot takes care of the first response and cuts down a lot of the repetitive questions. I also really appreciate the social publishing feature since it lets us send the same post to Facebook, Instagram and our office Google profiles with one click.

Cons

One thing to keep in mind is that the chatbot works best when its knowledge base is regularly updated. It would be even better if the app gave an in-app reminder after every product update to prompt that refresh.