ProSolutions Software Reviews

Pros

It gave my team and me a simple way to complete trainings through one all-in-one platform that was simple to use. It also kept track of our certificates which made it convenient to look them up whenever we needed them.

Cons

I didn't run into any issues while using it.

Pros

Using this software has been really user friendly overall and my favorite part is the online customer service. They are absolutely amazing!

Cons

At times, I do wish there were more options for putting a report together.

Pros

Right from the start, this software has been simple to work with and the support is truly outstanding. I honestly can't say enough about how strong the team behind it is. People are what make software successful. Without a dependable team standing behind the product, you're really just paying for a familiar software name and probably dealing with major software problems along the way. A big name by itself won't help a business grow but a team that genuinely cares absolutely can make a real difference.

Cons

There's very little to complain about. The stylist app is probably the main area that still has room to improve but they are actively working on it. This company really does listen to suggestions and ideas so I have a lot of confidence that the app is going to turn out fantastic.

Pros

Running a salon with 20+ employees, this software handles everything we need it to. It's functional, dependable and the support team is the best we've worked with. There's usually a short wait of about 2 to 4 minutes but they do answer the phone and help resolve the issue right away. Their U.S.-based support staff is very knowledgeable and always willing to work through whatever comes up which is usually related to operations on our end rather than a software defect like when we add components, move locations or upgrade. Actual system problems are extremely rare, if they happen at all.

Cons

the graphics feel a bit outdated. It could use a refresh to look more modern, polished and visually appealing.

Pros

The package setup option is a big plus especially since so many businesses offer packages these days. A lot of other software platforms don't really handle that feature well so this one feels much more useful in that area.

Cons

There's definitely a lot to learn if you're not very comfortable with computers. It took some time to figure everything out and the level of detail can feel a bit overwhelming at first.

Pros

After 15 years of using it and looking into other options more than once, we've always ended up staying with it. The support team has been dependable and consistent over the years and the system continues to do what we need it to do.

Cons

A few parts could be designed in a more polished and user-friendly way.

Pros

The software is very user-friendly and the customer service has been really good.

Cons

Very little to complain about overall. The only thing I wish is that when booking a new client, there were a bumpable option available.

Pros

This software really covers everything I need. Being able to book clients while I'm out and still have complete access to all my files is a huge plus.

Cons

There's a bit of a learning curve and it can take some time to understand all of the features.

Pros

Having our software in the cloud has been a huge plus. The online confirmation feature is really useful and being able to send out bulk emails to clients when we get cancellations or have a random slow day helps a lot. The POS works well too. I've been using ProSolutions for over 25 years and it just keeps improving. The online chat is another feature I really appreciate.

Cons

I do wish they would notify me whenever a new feature gets added. The email templates and campaigns feel outdated in terms of design, the app could use a better look and feel and there's still no Mac version.

Pros

Easy to manage and very efficient. It also includes Darci along with other useful marketing tools and strategies which adds a lot of value.

Cons

The mobile app has been a real problem because it crashes all the time. It's supposed to help our staff access their books more easily but it rarely works the way it should so they don't feel confident using it for bookings and see it as unreliable.

Pros

Customer support has been fabulous and the software covers everything I need.

Cons

it's not as user-friendly on my iPad.

Pros

Having each client's skincare service record and purchase history right in front of me is incredibly valuable. It helps me suggest additional treatments and introduce new products much more naturally.

Cons

I have the birthday notifications turned on but I'm pretty sure they're ending up in spam because my clients never seem to notice the messages or the birthday discount announcements.

Pros

Booking clients is quick, simple and keeps everything well organized.

Cons

The built-in credit card processor is restrictive since it doesn't let me choose the provider I want to use.

Pros

Getting around the system is simple, the reports come out with solid quality and integrating it with QuickBooks has been very convenient.

Cons

It glitches..... whenever they release a beta version, the system tends to lock up more often.

Pros

I really appreciate how fast and clearly the customer service team responds. They answer questions well and actively work with me to resolve any issues that come up.

Cons

Inventory organization could be better. It would be much more efficient if the inventory worksheets printed in numerical order rather than alphabetically.

Pros

Being able to log into the program from my home PC is really valuable because I can check my schedule for the day ahead and feel more prepared for what's coming. It's also reassuring not having to worry about the software getting corrupted since it isn't tied only to my office computer.

Cons

the features aren't very user-friendly to learn just by clicking around. I also still don't know how to correct missed information from previous days. It would be much better if there were a help option where I could type in issues or questions at any time and get answers.

Pros

The layout is well put together and getting around the system for scheduling, client access and sales feels very simple.

Cons

Scheduling clients can take quite a few clicks because of all the attributes, colors, pop-ups and extra steps involved.

Pros

We find it user friendly and the customer support has been outstanding whenever help is needed. It comes with plenty of useful features and has the flexibility to expand as needs grow.

Cons

I still wish I knew how to make full use of all the features it offers.

Pros

I originally purchased it about ten years ago because it was designed for schools which was exactly what I needed at the time.

Cons

Once they had my payment, the product seemed to move away from supporting schools and started focusing more on large spas like Disney. Since then, none of the features I needed have ever actually worked. Looking back through my file, the only response I consistently received was that they would submit a request to add the function.

Pros

Being able to book appointments, run multiple reports and use the time clock feature are the biggest benefits of this software.

Cons

The system feels a little outdated and it takes quite a few clicks to get an appointment fully booked.