Provide Support Reviews

Pros

Their website chat and customer support solution does an excellent job of improving customer service and sales for any small business. The pricing is affordable and their support team is quick to respond and very attentive whenever help is needed.

Cons

I honestly don't have anything negative to mention. Both the product experience and the client support have been positive all the way through.

Pros

The simple, no-frills interface helps customer service reps manage several chats at once without missing anything.

Cons

It would be even better with an automatic chat prompt that includes trigger options based on page depth and time spent on the site. I'd also like to see integration with our ticketing system and CRM so chat sessions connect more clearly to customers and orders and so customer information is easier to pull up after a purchase.

Pros

Having it gave us a live chat option on our website when we didn't have one before and that alone has been really useful. It's not packed with flashy extras or standout features but it handles the job well and does what we need it to do.

Cons

Well it doesn't really offer anything beyond the basics. The chat tools are fairly minimal although they work reliably and the backend workspace for our support team is functional without being overly complicated.