Revelation helpdesk Reviews

Pros

Getting started with it was very simple and the cloud-based setup made implementation and onboarding simple. Using the ticketing system every day has been convenient especially because it integrates well with Outlook. Ticket tracking is clear and helps me stay organized and the reporting around tickets and submitted issues feels user-friendly. On top of that, customer support has been very dependable, whether through email or even a phone call when needed.

Cons

Reporting and data export functionality still feels somewhat limited and could be improved to make it easier to generate more feature-rich datasets. Aside from that, I'm happy with how the product performs overall.

Pros

Since we started using it, our virtual customer support has improved a lot. The ticketing system makes it much easier to keep requests organized in the queue and the built-in reminders help make sure nothing gets missed and responses go out on time.

Cons

it feels a bit lacking. The available options are fairly limited especially when it comes to viewing agent performance stats, measuring customer satisfaction ratings or tracking patterns in how tickets are resolved.