ReviewPro Reviews

Pros

Being able to manage 11 properties from a single dashboard is incredibly useful. It saves a huge amount of time compared with jumping from one platform to another, logging in and going through authentication every time. Here, everything is visible in one place. On top of that, the system is very user-friendly and simple to use and whenever something is unclear, the support team is exceptionally kind and quick to respond.

Cons

Not all platforms are available to view and the biggest missing one has been Facebook.

Pros

Hands down, the standout part beyond the core functionality is the customer support. Their team is happy to meet as often as needed to make sure deployment goes well, campaigns succeed and everything is clearly understood. We set up Zoom sessions with ReviewPro representatives to build customized surveys that captured strategic data and helped drive customer loyalty. The range of customization options made the whole process feel productive and successful. It was also a big plus that we could apply all of our own branding elements, from logos and colors to the exact wording.

Cons

Pricing is expensive for smaller properties. It doesn't really scale well for privately owned small hotels and inns.