Richdesk Reviews

Pros

Handling the incidents assigned to me is very simple with it. Being able to set both the priority and the incident type helps me organize my workload better and manage my time more efficiently. When I need to speak with customers about older cases that have already been closed, searching by incident number makes it simple to pull up the right record. That keeps both me and the customer aligned and helps avoid misunderstandings. It's also really useful that attachments can be added to incidents especially when a case needs to be escalated and extra information is needed to support the next person involved.

Cons

The interface could definitely feel a bit more modern. I've also noticed that emails can sometimes take a couple of minutes before they are logged in Richmond so it would be better if that process were faster instead of having to wait for the incident to appear.