SAAS First Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
A
Anonymous
Financial Services, 11-50 employees
Less than a year
5.0
“Makes customer support manageable”
Pros
The platform keeps customer support simple with simple ticket and email management. The dashboard is clean and it helps teams reply to customer issues much faster.
Cons
A few of the more advanced features feel limited. The customization options could be stronger and the reporting tools seem a bit too basic for larger support teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8