Sagicc Reviews

Pros

Being able to respond to every customer from a single window is incredibly convenient. It also helps a lot to launch mass calls or send bulk messages and the process automation makes each customer interaction more efficient. On top of that, the tool is very simple to use in day-to-day work.

Cons

At times, new updates arrive without much warning which can catch the team off guard. Because of that, agents are not always ready for the changes and the new features can sometimes create confusion at first.

Pros

It has helped automate many tasks that used to be handled manually in my workflow and it has even improved the customer experience by providing agile, simple and automatic solutions.

Cons

Our team uses the chatbot with several people working from it and at times the case assignment is not distributed evenly. It would be excellent if that could be improved.