Samespace Reviews

Pros

Overall, it's a good product and calls connect properly.

Cons

It doesn't perform properly when the internet speed is slow.

Pros

Getting around the platform feels simple and the features really help improve and scale up the work efficiently.

Cons

It would be even better if there were a vision comfort option after 7 pm to make viewing easier on the eyes.

Pros

It has been a really useful place for me to review my work, go back through the logs and get clear insights into my day-to-day tasks. All the data is saved so I can revisit it whenever I need to and it genuinely helps me improve the way I work.

Cons

Nothing to complain about really. Everything has worked well for me.

Pros

Using it has been pretty simple because the features are simple to navigate and the interface looks clean without feeling heavy on system resources. I also appreciate that installation is quick since it only needs a Google Chrome extension which makes setup and support very convenient.

Cons

the software works well but there are a few small improvements that would make it better for end users. The login process feels too basic and adding two-factor authentication would make it much more secure. On top of that, the app occasionally fails to recognize the microphone when I plug it in so I have to manually set it up in the system settings.

Pros

There's nothing specific that stands out beyond what it already offers and that's really all there is to it.

Cons

Nearly every part of it feels like it needs much more attention and improvement.

Pros

Right away it worked really well with Salesforce and the interface is clean and simple. It gives me the basic details from previous calls and I can quickly check how many calls came in along with the average length of those calls.

Cons

That simplicity also means a few key features are still missing especially a mute button which feels pretty important. Since we use an enterprise VPN, we also ran into a few bugs and call-related issues although some of those have already been fixed so it does seem like the developers are actively addressing them. On top of that, the Salesforce integration could go further especially if it were connected with Salesforce status through Omnichannel.

Pros

Having the recent call list available is really handy and the user coaching option adds a lot of value. It also includes conference calling and the interface is simple enough to navigate without any hassle. I also appreciate that both chat and calling are built in so communication is covered in one place.

Cons

A few things could be improved though. There's no way to copy or select a contacted number and a single click on a number starts dialing right away which can be annoying. It would also be nice to have more skins and layout options for better customization.

Pros

The platform works well for call support and overall it feels user-friendly and simple to work with.

Cons

Chat support still has some frustrating limitations. We can't respond to another chat until every chat has been accepted which gets really irritating. Also, if I'm typing a reply and a new chat comes in, accepting that new chat can make everything I already typed disappear. That is very frustrating.

Pros

Software is simple to use and the ability to choose the appropriate status is helpful.

Cons

At times it stops working properly. It can switch from meal break back to ready on its own which affects productivity. There are also moments when the hello button does not respond, causing calls to be missed.

Pros

This platform is user-friendly and simple to access.

Cons

The login doesn't work even when the correct credentials are entered.

Pros

Connecting it with Salesforce was simple and the minimalistic interface keeps everything looking clean and uncluttered.

Cons

There's no way to search through past call history and I have to sign in separately every single time.